Job Description

The role holder is responsible for the end-to-end delivery of assigned initiatives, supporting the Network and Nostro Management (NNM) Programme Accountable Executive (AE), Chief Product Owner (CPO) and/or Programme Manager as appropriate. The role owns initiative planning, execution, governance, risk management and closure, ensuring delivery to agreed scope, cost, schedule and benefits, while complying with Group change governance and data quality standards. The role provides transparent tracking, reporting and escalation to senior stakeholders, ensures Business as Usual (BAU) readiness, and supports benefits realisation post-implementation.

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Strategy:

• Support the NNM Programme AE / CPO / Programme Manager in the successful delivery of initiatives aligned to NNM programme and Group strategic objectives.
• Develop and own the end-to-end initiative delivery strategy, including delivery approach (e.g. phased vs. big-bang), benefits realisation and initiative closure.
• Provide oversight and assurance of initiative progress against programme milestones, where applicable.

Business:

• Own and deliver the initiative to agreed scope, cost, schedule and benefits.
• Identify and actively manage key stakeholders to ensure smooth delivery and timely decision-making.
• Ensure BAU

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Processes

• Develop and maintain an integrated initiative plan, including milestones, critical path, dependencies and resource plans.
• Define annual delivery milestones at an appropriate level of granularity and prepare high-level plans for outer years to initiative closure.
• Ensure initiative data, milestones, RAIDs, resources and financials are accurately maintained in Clarity.
• Ensure Important Business Services (IBS) are updated appropriately within the initiative and at relevant Customer Go-Live (CGL) tasks.
• Attest governance checklists to move initiatives into Execution (where applicable).
• Provide accurate and timely monthly initiative reporting, including overall RAG status and individual RAGs for Cost, Schedule and Benefits.
• Clearly articulate the rationale for RAG status in language suitable for senior management.
• Define and track a clear “path to green” for initiatives in Amber or Red status.
• Ensure effective change management, communications and training as initiatives transition into BAU.
• Define and execute a clear Go/No-Go decision framework, including criteria, stakeholder engagement and documentation of key decisions.
• Provide inputs to Post-Implementation Reviews following material go-lives.
• Assess delivery effectiveness and efficiency against agreed criteria and document lessons learned for continuous improvement.
• Complete initiative closure reports and obtain approval for closure.
• Execute initiative closure workflows in Clarity and ensure accurate financial and delivery data is updated.
• Ensure appropriate handover to BAU upon initiative completion.
• Track, measure and report initiative benefits post-closure in line with agreed benefits realisation plans.
• Ensure timeliness, accuracy, consistency and completeness of initiative data across systems of record (e.g. Clarity, ADO).
• Identify and remediate data quality exceptions in a timely manner.

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People & Talent

• Identify key roles and responsibilities within the initiative.
• Ensure initiatives are adequately resourced with the appropriate internal and external capabilities across the lifecycle.
• Actively manage supply and demand, ramp-up/ramp-down, key person risk and resource constraints, escalating issues as required.

Risk Management

• Identify, assess and manage delivery, BAU and change risks throughout the initiative lifecycle.
• Collaborate with project stakeholders, including Operational Risk Owners (OROs) and Process Owners, to incorporate risk perspectives into Change Risk Assessments (CRA).
• Identify impacted processes, applications and countries, and manage BAU risks accordingly.
• Identify, monitor, manage and escalate Risks, Assumptions, Issues and Dependencies (RAIDs) in a timely manner.

Governance*

• Ensure compliance with Group project and change governance standards.
• Adhere to change control processes when baseline cost, schedule or benefits are no longer sustainable.
• Resolve or remediate findings arising from assurance and control activities, including 2nd Line Assurance (2LA), Group Internal Audit (GIA) and external audits.
• Escalate material risks, issues and delivery concerns to appropriate governance forums for timely resolution.

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EDUCATION

• Bachelor’s degree or equivalent professional qualification in Business, Finance, Information Technology, Engineering, Project Management or a related discipline.
• Post-graduate qualification (e.g. MBA, MSc, PgDip) is desirable but not mandatory.

CERTIFICATIONS

Project / Programme Management

• PMP®, PRINCE2® Practitioner
• AgilePM®, SAFe®,

Change & Transformation

• Change Management certification (e.g. Prosci, equivalent)