Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience! 

Type of contract: COE

Working hours: 8am - 4pm 

Module of work: 5 days per week from the office

Location: Kutno - client office

͏

Key Requirements

• 3–4 years of experience in End User Support, Deskside Support, or IT Infrastructure Field Support.
• Strong hands-on experience troubleshooting laptops, desktops, printers, peripherals, hardware, and software.
• Good knowledge of Windows 10/11 and basic knowledge of macOS/Linux.
• Experience supporting Microsoft 365 and standard business applications.
• Basic knowledge of networking, VDI, SCCM, MDM, and IT infrastructure.
• Experience with ServiceNow, Remedy, or similar ITSM/ticketing tools.
• Good understanding of Incident Management and Service Request Management processes.
• Strong communication and customer-facing skills.
• Self-driven, hands-on, and able to work independently and meet deadlines

͏

Key Responsibilities

• Provide onsite End User / Deskside Support for laptops, desktops, printers, mobile devices, and other IT peripherals.
• Install, configure, and troubleshoot Windows 10/11, macOS, Linux, and standard business applications.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Provide basic support for LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP, VoIP, and network devices.
• Support conference room A/V equipment and provide Smart Hands assistance for networking and infrastructure hardware.
• Handle Incidents and Service Requests through ServiceNow, Remedy, or similar ticketing tools.
• Ensure incidents and requests are resolved within agreed SLA timelines.
• Maintain and contribute to Knowledge Base documentation

͏

What We Offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Lux med)
• Life & Disability Insurance for employees and family members (Generali)
• Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
• Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
• Co-financing for glasses
• Access to internal and external learning platforms (i.e. WiLearn, HMM, FutureSkills)
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
• Integration and cultural events for employees
• Performance based Reward and recognition programs

͏

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.