Job Description

Rate :- 150K/M

Wintel (Windows) – Level 2 Support Engineer

Role Title: Wintel / Windows Server Support Engineer – Level 2 Technology: Microsoft Windows Server, Active Directory, MECM, Ansible Reporting To: Infrastructure / Platform Lead Support Model: 24×7 On-call (rotational)

Role Summary

The Wintel Level 2 Support Engineer is responsible for operational support, maintenance, and reliability of the enterprise Windows Server environment. This role ensures stable, secure, and compliant operations across a large Windows estate (approximately 1,000 servers) by executing system administration tasks, patching, vulnerability remediation, performance monitoring, automation activities, and after-hours incident support.

The role operates within defined standards and escalates complex engineering, architectural, or systemic issues to Level 3.

Key Responsibilities

System Administration & Server Builds

· Perform day-to-day administration of Windows Server environments.

· Execute server build and provisioning activities following approved standards and build procedures.

· Maintain baseline configurations to ensure infrastructure reliability and consistency.

Patching & Maintenance

· Support and execute monthly patching activities for approximately 1,000 Windows servers across environments.

· Leverage MECM and Ansible for patch scheduling, deployment, and compliance validation.

· Validate patch success, remediate standard failures, and escalate complex patch issues.

Vulnerability & Security Support

· Partner with Information Security (InfoSec) teams to:

o Remediate identified vulnerabilities

o Enforce CIS benchmarks and security baselines

o Support enterprise security initiatives (e.g., CrowdStrike, CyberArk)

· Execute approved corrective actions and track remediation status.

Operational Continuity & Incident Support

· Provide Level 2 incident and change management support, including:

o Daily troubleshooting

o After-hours incident response

o Change execution during maintenance windows

· Complete daily operational checklists and maintenance tasks.

· Ensure continuity of service for business-critical platforms.

Performance & Storage Management

· Monitor Windows server performance metrics including:

o CPU utilization

o Memory consumption

o Disk I/O and capacity

· Manage disk partitions and support storage expansion and optimization activities.

· Identify performance anomalies and escalate systemic issues.

Access & Identity Management

· Administer Active Directory including:

o User and group access provisioning

o Credential and access management

o Policy-based controls

· Ensure access is provisioned according to security and compliance standards.

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Access & Identity Management

· Administer Active Directory including:

o User and group access provisioning

o Credential and access management

o Policy-based controls

· Ensure access is provisioned according to security and compliance standards.

Virtualization & Data Center Operations

· Support VMware vCenter and virtual machine operations.

· Assist with provisioning and maintenance of ESX hosts.

· Execute data center support tasks involving:

o Server hardware

o Networking

o SAN coordination (under guidance)

Automation & Upgrades

· Support and enhance automation initiatives using MECM and PowerShell.

· Execute repetitive operational tasks using approved scripts and workflows.

· Support application and platform upgrades under change management.

· Participate in disaster recovery drills and testing.

Global Support & Additional Responsibilities

· Respond to global support requests across time zones.

· Manage and support:

o Print servers

o Remote office servers

· Support hardware obsolescence and lifecycle initiatives.

· Administer enterprise antivirus solutions (e.g., McAfee).

Skills & Experience

Technical Skills

· 4–7 years of experience supporting Windows Server environments in enterprise settings.

· Strong hands-on experience with:

o Windows Server administration

o Active Directory

o MECM and patching processes

o PowerShell scripting (operational level)

· Working knowledge of virtualization (VMware) and data center operations.

Professional Skills

· Strong troubleshooting and analytical skills.

· Experience working in SLA-driven, regulated environments.

· Effective communication with infrastructure, application, and InfoSec teams.

· Ability to follow runbooks, processes, and escalation paths.

On-Call & Support Model

· Must be open to an on-call support model, including nights, weekends, and holidays.

· Participate in after-hours incident response, patching, and change activities as required.

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Virtualization & Data Center Operations

· Support VMware vCenter and virtual machine operations.

· Assist with provisioning and maintenance of ESX hosts.

· Execute data center support tasks involving:

o Server hardware

o Networking

o SAN coordination (under guidance)

Automation & Upgrades

· Support and enhance automation initiatives using MECM and PowerShell.

· Execute repetitive operational tasks using approved scripts and workflows.

· Support application and platform upgrades under change management.

· Participate in disaster recovery drills and testing.

Global Support & Additional Responsibilities

· Respond to global support requests across time zones.

· Manage and support:

o Print servers

o Remote office servers

· Support hardware obsolescence and lifecycle initiatives.

· Administer enterprise antivirus solutions (e.g., McAfee).

Skills & Experience

Technical Skills

· 4–7 years of experience supporting Windows Server environments in enterprise settings.

· Strong hands-on experience with:

o Windows Server administration

o Active Directory

o MECM and patching processes

o PowerShell scripting (operational level)

· Working knowledge of virtualization (VMware) and data center operations.

Professional Skills

· Strong troubleshooting and analytical skills.

· Experience working in SLA-driven, regulated environments.

· Effective communication with infrastructure, application, and InfoSec teams.

· Ability to follow runbooks, processes, and escalation paths.

On-Call & Support Model

· Must be open to an on-call support model, including nights, weekends, and holidays.

· Participate in after-hours incident response, patching, and change activities as required.

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Deliver

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