Job Description

Role Purpose :HAMPRO 

 JD, Location is Pune, Shift - PST time zone (IST Evening + Night) 

Key Responsibilities

Hardware Asset Management (HAM)

• Own end-to-end hardware asset lifecycle: procurement, deployment, tracking, refresh, reuse, disposal, and audits.
• Ensure accurate asset inventory across data centers, offices, and remote users.
• Perform and oversee physical and logical asset audits, resolving variances and discrepancies.
• Manage vendor coordination for procurement, warranty claims, replacements, and RMA.
• Ensure secure asset disposal aligned with data security and compliance standards.
• Drive hardware cost optimization through reuse, refresh planning, and vendor negotiations.

Software Asset Management (SAM)

• Act as SME for license compliance (OEM, subscription, perpetual, SaaS).
• Perform software license reconciliation (entitlements vs. installations vs. usage).
• Lead internal and external software audits (e.g., Microsoft, Oracle, Adobe).
• Ensure adherence to license models (user-based, device-based, core-based, cloud).
• Identify opportunities for license optimization and cost savings.
• Maintain Effective License Position (ELP) and compliance reports.

Tools & Data Management

• Administer and optimize asset tools (e.g., ServiceNow SAM/HAM, SCCM, Intune, Snow).
• Ensure CMDB accuracy and integration with discovery tools.
• Define and maintain asset data standards, KPIs, and dashboards.
• Troubleshoot discovery, reconciliation, and reporting issues.

Required Skills & Competencies

Technical Skills

• Strong expertise in IT Asset Management (HAM & SAM).
• Deep understanding of software licensing models (Microsoft, Oracle, SAP, Adobe, IBM preferred).
• Experience with ITSM/ITAM tools (ServiceNow strongly preferred).
• Knowledge of CMDB, discovery tools, and integrations.
• Advanced reporting and data analysis skills (Excel, dashboards, KPIs).

Process & Frameworks

• ITIL-based IT Asset Management practices.
• Audit and compliance handling.
• Lifecycle management and cost optimization.

Experience & Qualifications

• 6–10 years of experience in IT Asset Management / SAM / HAM.
• Experience handling enterprise-scale environments.
• Proven experience in audit support and license compliance.
• ITIL Certification (preferred).
• Certified SAM/HAM or tooling certifications (ServiceNow, Flexera, Snow – preferred).

Key Deliverables / Outcomes

• Accurate and compliant asset inventory.
• Reduced audit risk and optimized license costs.
• Stable and mature ITAM processes.
• Improved CMDB and reporting accuracy.
• Clear visibility of asset spend, risk, and utilization.

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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