Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  7/17/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

SP Optical JD

Rate :- 100K/M

Location: Any Wipro location in India

Shift: Eastern time Zone, Swing shift

What You'll Do

Take your career to the next level by joining a Cisco Team that is supporting major business and technology transformations for our main service provider customer!

This position requires a motivated, experienced Customer Delivery Consulting Engineer to support Optical technology in a large strategic SP organization, aligned to aggressive transformational agendas. We are "Cisco's Face to the Customer," working in a fast-paced, high-impact environment as a critical, visible contributor to the Cisco/Client team. As a Customer Delivery Consulting Engineer who specializes in Cisco Optical solutions, you will support customer core network and delivery of optimization services to one of Cisco's largest customers in the Latam region.

Who You'll Work With

Customer Experience Delivery team provides flexible and innovative ways to help meet customer needs while improving profitability for Advanced Services (AS) delivery teams.

Who You Are

•             4 – 10 years working with optical networking equipment, developing and providing solutions on optical networking technologies and equipment

•             Thorough understanding of dense wavelength division multiplexing (DWDM) and Optical Transport Networking (OTN). legacy Synchronous optical networking (SONET) and synchronous digital hierarchy (SDH) is a plus.

•             Knowledge of Cisco Transport Planner (CTP), and future Cisco network planning and design tools is a plus.

•             Hands on experience, design, installation and integration/migration of Cisco NCS1002/1004/ NCS2K/4K or Cisco ONS optical platforms

•             Fast executor, self-starter and a highly motivated individual with a passion for delivering creative solutions that positively impact business outcomes.

•             Strong presence and credibility with clients and within internal team

•             Superior organizational, conflict resolution, time management and negotiation skills

•             Excellent documentation skills

•             Solid interpersonal and communication skills

•             Experience with fiber optic characterization (FOC)

•             Experience with optical test equipment (OTDR, OSA, BERT, optical power meter)

•             Experience with Foundation LAN / WAN technologies & monitoring tools.

•             Experience with multi-vendors optical platforms (Ciena, Infinera, Nec, etc) is an advantage

Must Have Skills:

•             Ability to lead, articulate a vision, influence, and guide teams in dynamic strategic environments through design, deployment, analysis, and troubleshooting of complex networks.

•             Capability to evaluate risks, anticipate issues and proactively collaborate and lead resolution

•             Significant experience with end-to-end architecture/design work as well as strong analytical and problem-solving skills and ability to troubleshoot complex technical problems

•             Strong communication, consulting, and customer relationship building skills with ability to work autonomously and thrive in a transformational environment

•             Ability to work in customer sites inside Mexico City up to 25%

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning  Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Mandatory Skills: Optical SDH network infra .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.