Job Description
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
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Platform fundamentals |
Instances, releases, applications, modules, tables, records, lists, and forms, checking the logs , email status, integration health check, event queue, MID server |
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Data model |
Tables, fields, reference fields, relationships, task hierarchy, and CMDB basics |
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Configuration |
Users, groups, roles, ACLs, forms, lists, UI policies and business rules, Data Load , transform Script & Mapping , bulk data update |
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Workflow & automation |
Flow Designer, approvals, notifications, SLAs, and automated assignment/routing |
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Development |
Client Scripts, Business Rules, Script Includes, Glide APIs, scoped applications, and App Engine |
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Integration |
REST/SOAP APIs, Integration Hub, MID Server, inbound/outbound integrations, SSO implementation/ configuration |
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Security |
Roles, ACLs, authentication, data access, and application security |
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ITSM support |
ITSM process Flow, Integration troubleshooting, ITIL Process |
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Exp :6 - 9 yrs ;Location :Only Pune ;WO Rate :170k max ;5 days work from office kharade location
Experience in ServiceNow module (ITSM, ITOM, CSM, HRSD, etc.) is acceptable if the candidate has solid hands-on development expertise.Preferred experience level is 5-6+ years.SRE/Operations exposure is desirable but not mandatory.Certifications are a plus; practical knowledge and development capability are the primary evaluation criteria.Pune is the preferred location, though other locations may be considered for strong candidates.
Mandatory Skills: ServiceNow - IT Service Management .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.