Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  9/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Unix - Implementation and Maintenance

Location - Pune

Rates including mark up - 200K/M

Exp - 7+ years

 

Unix / Linux implementation and support also Chef, Puppet, Ansible, Salt, CloudFormation and/or Terraform knowledge.

Role: 

• Support and maintain operating system(s), such as Oracle Enterprise Linux along with KVM virtualization to service customers.
• Experience with configuration management and infrastructure-as-code, using technologies such as Chef, Puppet, Ansible, Salt, CloudFormation and/or Terraform
• Keep informed of the latest developments in computer software and hardware technology and continue learn new technologies and offerings from vendors and solution partners.
• Strong problem-solving and communication skills, and independent drive to create written documentation, requirements, and technical diagrams
• Complete status reports, implementations, troubleshooting of systems
• Use configuration management and infrastructure automation for repeatable tasks
• Design and implementation of OS build processes and automation providing the right level of control and validation
• Assist users with Operating Systems or hardware problems.
• Adhere to strict Change control Management
• Support or lead minor departmental projects.


All About You:

Education:
• Bachelor’s or relevant associate degree with emphasis on information technologies or the equivalent job-related experience.

Knowledge / Experience:
• 5+ year of experience in systems administration
• Knowledge of operating systems, infrastructure software, communications, computer hardware and peripherals.
• Good knowledge and understanding of computer technology, incident management and problem resolution procedures is preferred.
• An understanding of project management principles is preferred.

Skills/ Abilities:
• Professionalism skills and good work ethics are required.
• Customer support and good communications skills are preferred.
• Ability to follow documented processes and procedures

 

 

Mandatory Skills: Unix - Implementation and Maintenance .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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