Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  9/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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  1. Mandatory and good to have skill: Cisco routing switching
  2. Preferred Experience: above 7+ (should clear Customer round)
  3. Location flex: Chennai, Coimbatore, Hyd, Pune
  4. Rates incliding mark up. - B2 - 140 K/M, B3 - 170K/M
  5. Shift timings: 24/7 shift

JD:

 

  • Role
  • Assume lead and total accountability for ongoing projects as assigned; including responsibility for planning; time and cost control; resource utilization, and implementation in support of New customer connectivity, Network upgrade Projects, Relocation projects, and Disconnect projects 
  • Special projects (MasterCard Network infrastructure upgrade and enhancements)
  • Coordinates with multiple internal Mastercard and external stakeholders to implement technical networking activities
  • Provide 1st, 2nd, and 3rd level support for interruptions to IT services, communicating with internal and external parties, investigating issues, and restoring service.
  • Participate in special network services projects involving improvements to engineering activities, vendor support, customer support, problem resolution, and technical implementation.
  • Manage external and internal customers’ escalations and resolve network communications and operation issues.
  • Develop detailed requirements for upgrading existing corporate and MasterCard Customer networks and re-architecting network segments to facilitate new requirements, technologies, and growth.
  • Ensure all engineering systems and tools are properly documented and managed. 
  • Enhance value for customers through better design and operation of services. This includes the departmental process or service improvements (implementing process improvements, coordinating improvements, lessons learned, process mapping)
  • Evaluates current networks and applications to formulate recommendations for potential infrastructure design improvements
  • Communicate effectively: Ability to listen, share knowledge, teach, and train people combined with outstanding communication and presentation skills. Uses project management methodologies to implement network projects

 

 

  • All About You

 

  • Strong leadership, interpersonal, relationship-building, and negotiation skills are required, with a solid track record for developing internal and external relationships, including superior customer focus
  • Knowledge of Project Management methodology (Prince2/PMP preferred), vendor management, IT best practices, ITIL and PCI Standards. 
  • Advanced/Expert level knowledge of Cisco products & Network Technologies, Security, and Wireless.
  • Must have experience with MPLS, broadband, satellite (VSAT), leased lines, and wireless technologies.
  • Must have worked on the following protocols: TCP/IP, EIGRP, OSPF, BGP, MPLS, TACACS+, SNMP, DMVPN Policy-based routing
  • Preference for Cisco Certified Network Professional Certification R&S (CCNP Routing & Switching) OR above certifications (CCIE R&S/Security).
  • Experience of working with local and global service providers.
  • Strong analytical/problem-solving and planning skills
  • Ability to multi-task on multiple projects effectively while setting priorities and meeting deadlines under pressure
  • Comfortable around higher management; can influence without creating undue conflict or resistance
  • Advanced Microsoft Excel /Word experience.

 

 

Mandatory Skills: Cisco Routing and Switching .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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