Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  10/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Rate :- 185K/M

exp :- 8 + years 

Job Title: Edge Device Management Analyst – IoT Operations Support

Location: Pune(hybrid)

Department: IoT Operations / Oil Field Services

Reports To: Edge Operations Team Lead

Job Summary:

We are seeking a highly skilled and proactive Edge Device Management Analyst to support our oil field services IoT operations. The ideal candidate will be responsible for managing, monitoring, and optimizing edge devices deployed across remote industrial sites. This role is critical to ensure the reliability, security, and performance of our field-deployed IoT infrastructure.

Key Responsibilities:

· Edge Device Lifecycle Management: Deploy, configure, monitor, and maintain edge computing devices across oil field sites.

· Operational Support: Provide Tier 1/2 support for device-related issues, including connectivity, firmware, and data integrity. This involves working in rotational shifts to cover 24/7 operations.

· Monitoring & Diagnostics: Implement and manage tools for real-time monitoring, diagnostics, and alerting of edge devices.

· Security & Compliance: Ensure devices meet cybersecurity standards and comply with industry regulations.

· Data Flow Optimization: Collaborate with data engineering teams to ensure efficient data ingestion from edge to cloud.

· Documentation & Reporting: Maintain detailed records of device configurations, incidents, and performance metrics.

· Collaboration: Work closely with field engineers, IT, and IoT platform teams to ensure seamless operations.

Qualifications:

· Bachelor’s degree in computer science, Electronics, or related field.

· 5+ years of experience in edge device management, preferably in industrial or oil & gas environments.

· Strong understanding of IoT protocols (MQTT, OPC-UA, Modbus), edge computing platforms, and remote device management tools.

· Experience with Linux-based edge devices, containerization (Docker), and cloud integration (Azure/AWS/GCP).

· Familiarity with cybersecurity practices for industrial IoT.

· Excellent troubleshooting, communication, and documentation skills.

Preferred Skills:

· Experience with SCADA systems and industrial automation.

· Knowledge of predictive maintenance and condition monitoring.

· Certification: Cisco Network Certification (CCAN/CCNP)

· Operating System: Linux (Red Hat Certification)

· Virtualization

Why Join Us?

· Be part of a cutting-edge IoT transformation in oil field services.

· Work with a dynamic team focused on innovation and operational excellence.

· Opportunity to grow in a fast-paced, technology-driven environment.

 

Mandatory Skills: WSiC-IoT edge gateway devices .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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