Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Boston
State/Province:  Massachusetts
Posting Start Date:  9/16/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

͏

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

͏

Key Responsibilities

·                    Design, deploy and optimise enterprise wireless LAN solutions across office and industrial environments.

·                Conduct wireless surveys (predictive & on site), RF analysis and coverage optimisation.

·                Lead troubleshooting for complex Wi Fi issues, including authentication, interference and performance degradation.

·                Create and update Low Level Designs (LLDs) for Wi Fi, NAC and related network services.

·                Produce accurate Bill of Materials (BoM) for new deployments, refresh programmes and upgrade initiatives.

·                Support Wi Fi lifecycle management including hardware upgrades, software updates and capacity planning.

·                Work with stakeholders across IT, operations and platform teams to define requirements and deliver scalable solutions.

·                Contribute to standards, best practices, design documentation and knowledge sharing within the network engineering chapter.

 

͏

Required Skills & Experience

·                 Strong hands on experience with enterprise WLAN technologies (Cisco, Aruba).

·                Must Have deep understanding of:

o        RF fundamentals (channel planning, power, interference mitigation etc.)

o        802.11 standards including Wi Fi 5/6/6E/7

o        WLAN authentication (EAP methods, RADIUS, role based access)

o        Enterprise controllers, cloud managed Wi Fi platforms and policy engines

o       Proficiency with wireless survey tools (Ekahau, Hamina etc.)

 

·                     Experience with Cradlepoint, or similar 5G cellular enabled networking platforms

·                     Experience supporting large scale Wi Fi environments in complex organisations.

·                     Experience with Aruba ClearPass for 802.1X, RADIUS, profiling and role-based access

·                     Ability to interpret network analytics, performance data and incident trends.

·                     Excellent communication skills and comfort engaging with both technical and non technical stakeholders.

·                     Able to travel ad-hoc to Client's locations for onsite pre and post deployment Wi-Fi surveys

 

Desirable Certifications

·                CWNE

·                Cisco  (CCNP/CCIE )

·                Aruba  (ACMP, ACDP, ACCX)

The expected compensation for this role ranges from $60,000 to $135,000.

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.