Job Description
Job Title:  LEAD ADMINISTRATOR L1
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  1/20/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Citrix XenApp L3 – Job Description

Position Overview

The Citrix XenApp L3 Engineer is responsible for providing advanced support, design, and optimization of Citrix environments. This role involves handling complex incidents, leading root cause analysis, and ensuring high availability of Citrix services across enterprise infrastructure.

Key Responsibilities:

- Provide L3 support for Citrix XenApp environment

- Strong knowledge on Citrix DDC, StoreFront, PVS and Licensing server handling 

- Good knowledge on NetScaler/ADC, SQL databases, Networking.  

- Troubleshoot and resolve complex issues escalated from L1/L2 teams.  

- Perform root cause analysis (RCA) and implement permanent fixes.  

- Manage Citrix policies, profiles, Certificates installation and GPOs for user environments.  

- Good Knowledge on Citrix Provisioning Services (PVS)    

- Ensure backup, recovery, and disaster recovery readiness for Citrix components.  

- Knowledge on PowerShell

- Collaborate with network, storage, and security teams to resolve cross-platform issues.  

- Document technical solutions, SOPs, and best practices.  

- Participate in capacity planning, performance tuning, and upgrades.  

- Mentor and guide L1/L2 support engineers.  

Required Skills:

- Strong expertise in Citrix XenApp/XenDesktop (7.x and above).  

- Hands-on experience with Citrix Studio, Director, StoreFront, NetScaler/ADC.  

- Deep knowledge of Windows Server OS, Active Directory, DNS, DHCP, and Group Policies.  

- Experience with Citrix Profile Management and user environment management tools.  

- Familiarity with SQL database administration for Citrix DDC.  

- Knowledge of hypervisors (VMware/Hyper-V) and cloud integration (Citrix Cloud, Azure).  

- Strong troubleshooting skills using Citrix Director, NetScaler logs, and Windows Event Viewer.  

- Understanding of backup solutions, monitoring tools, and security compliance. 

Soft Skills:

- Excellent communication and documentation skills.  

- Ability to work under pressure and manage critical incidents.  

- Strong analytical and problem-solving mindset.  

- Leadership qualities to mentor junior engineers and coordinate with stakeholders.
Mandatory Skills: Citrix Server Virtualization - XenServer .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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