Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Job Description: ServiceNow Platform Owner
Position Overview:
We are seeking a highly skilled ServiceNow Platform Owner to lead and oversee the strategic 
direction, implementation, and maintenance of our ServiceNow platform. The ideal candidate 
will have extensive knowledge of multiple ServiceNow modules, including ITSM, ITOM, CSM, 
HRSD, and others, with a proven track record of delivering innovative solutions and driving 
platform adoption across the organization.
Key Responsibilities:
• Platform Strategy & Governance:
o Define the vision, strategy, and roadmap for the ServiceNow platform, aligning it 
with business objectives and IT strategy.
o Establish and maintain governance processes to ensure compliance, security, 
and consistency across modules.
• Leadership & Stakeholder Engagement:
o Act as the primary point of contact for ServiceNow initiatives, engaging with 
stakeholders to understand business needs and provide tailored solutions.
o Partner with cross-functional teams, including IT, HR, Customer Service, and 
Operations, to optimize and expand platform capabilities.
• Development & Implementation:
o Oversee the design, development, and deployment of custom applications and 
integrations on the ServiceNow platform.
o Manage upgrades and new module implementations, ensuring minimal 
disruption to business operations.
• Platform Optimization:
o Monitor platform performance, usage, and adoption to identify areas for 
improvement.
o Drive automation and process optimization initiatives across ServiceNow 
workflows.
• Team Management:
o Lead and mentor a team of ServiceNow administrators, developers, and 
analysts.
o Foster a culture of continuous learning to stay ahead of platform innovations

͏

Job Description: ServiceNow Platform Owner
Position Overview:
We are seeking a highly skilled ServiceNow Platform Owner to lead and oversee the strategic 
direction, implementation, and maintenance of our ServiceNow platform. The ideal candidate 
will have extensive knowledge of multiple ServiceNow modules, including ITSM, ITOM, CSM, 
HRSD, and others, with a proven track record of delivering innovative solutions and driving 
platform adoption across the organization.
Key Responsibilities:
• Platform Strategy & Governance:
o Define the vision, strategy, and roadmap for the ServiceNow platform, aligning it 
with business objectives and IT strategy.
o Establish and maintain governance processes to ensure compliance, security, 
and consistency across modules.
• Leadership & Stakeholder Engagement:
o Act as the primary point of contact for ServiceNow initiatives, engaging with 
stakeholders to understand business needs and provide tailored solutions.
o Partner with cross-functional teams, including IT, HR, Customer Service, and 
Operations, to optimize and expand platform capabilities.
• Development & Implementation:
o Oversee the design, development, and deployment of custom applications and 
integrations on the ServiceNow platform.
o Manage upgrades and new module implementations, ensuring minimal 
disruption to business operations.
• Platform Optimization:
o Monitor platform performance, usage, and adoption to identify areas for 
improvement.
o Drive automation and process optimization initiatives across ServiceNow 
workflows.
• Team Management:
o Lead and mentor a team of ServiceNow administrators, developers, and 
analysts.
o Foster a culture of continuous learning to stay ahead of platform innovations

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