Job Description
Job Title:  LEAD ADMINISTRATOR L1
City:  Plano
State/Province:  Texas
Posting Start Date:  3/18/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Key Responsibilities

  • Provide Level 2 support for customer Fortinet FortiGate firewalls across multiple client environments
  • Resolve incidents and service requests escalated from Level 1 within SLA targets
  • Implement approved firewall changes including rules, NAT, VIPs, and VPN access
  • Perform guided troubleshooting using documented procedures
  • Monitor firewall health and alerts using MSP monitoring tools
  • Review firewall logs to support incident resolution
  • Execute firmware upgrades following approved change plans
  • Document all work performed in ticketing systems
  • Escalate complex or unresolved issues to Level 3 teams with clear findings

Shift & Operating Model

  • - 24×7×365 follow-the-sun coverage
  • - Mandatory shift handoffs with written and verbal status transfer
  • - Weekend, holiday, and on-call rotations
  • - SLA, OLA, and customer runbook adherence

Required Technical Skills

  • 2–4 years of experience supporting firewalls or network security in an MSP or NOC environment
  • Hands-on experience with Fortinet FortiGate
  • Strong understanding of firewall policy flow, NAT, TCP/IP, and VPN fundamentals
  • Experience working from tickets, SOPs, and runbooks
  • Familiarity with ITIL-based incident and change management

What This Role Is Not

  • No network or firewall architecture design
  • No ownership of customer security strategy
  • No project leadership or vendor selection
  • No scripting or automation responsibilities

Preferred Qualifications

  • Fortinet NSE 4 or equivalent experience
  • Experience supporting multiple customers in shared infrastructure
  • Exposure to FortiManager or FortiAnalyzer
  • Experience with additional firewall platforms in a support role

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Mandatory Skills: Network Data Admin .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.