Job Description
Job Title:  LEAD ADMINISTRATOR L1
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  10/15/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Key Responsibilities

  • Design, implement, and maintain ServiceNow CMDB, Discovery, and Service Mapping solutions.
  • Configure and manage ServiceNow Discovery schedules, credentials, MID Servers, and patterns.
  • Troubleshoot Discovery issues related to servers, network devices, cloud resources, storage, databases, and applications.
  • Develop and maintain Service Maps for critical business services and applications.
  • Perform CMDB health analysis and drive remediation activities for completeness, correctness, and compliance.
  • Configure and maintain Identification and Reconciliation Engine (IRE) and CI Class Manager.
  • Analyze and resolve CMDB data quality issues, duplicate CIs, reconciliation conflicts, and identification errors.
  • Work with infrastructure, application, and support teams to onboard new services and applications into CMDB and Service Mapping.
  • Monitor Discovery performance and optimize schedules, patterns, and MID Server configurations.
  • Support integrations with monitoring and asset management tools.
  • Create technical documentation, SOPs, knowledge articles, and operational runbooks.
  • Participate in incident, problem, and change management processes related to CMDB and ITOM.

Provide L3 support and troubleshooting for CMDB, Discovery, and Service Mapping-related issues

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Mandatory Skills: ServiceNow CMDB Administration .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.