Job Description
Job Title:  LEAD ADMINISTRATOR L2(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  2/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

WO value -220k

Job Title: ServiceNow CMDB / CSDM Product Manager

Loction - Pune / Hyderabad

Experience: 7 ~ 10 Years (ServiceNow CMDB Product Ownership Mandatory)

CMDB Implementation Specialist

We require hands-on ServiceNow CMDB technical contractors to design, implement, integrate, and stabilise an enterprise-grade CMDB aligned to CSDM for a regulated banking environment.

Both contractors will work as full-stack CMDB engineers, owning configuration, integrations, discovery, service mapping, data quality, and governance controls to enable service visibility, operational resilience, and AI-enabled service management.

1. Key Responsibilities

  • Configure and administer ServiceNow CMDB aligned to CSDM
  • Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules
  • Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services
  • Configure MID Servers, data sources, and automated CI ingestion
  • Build and support integrations using IntegrationHub, APIs, and transform maps
  • Implement de-duplication, source-of-truth, and certification controls
  • Configure and monitor CMDB Health dashboards (completeness, correctness, compliance)
  • Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps
  • Produce technical documentation and support operational handover

 

2. Required Skills & Experience

  • 4–6+ years of hands-on ServiceNow platform experience
  • Strong expertise in:
    • CMDB
    • Discovery
    • Service Mapping
    • IntegrationHub / APIs
  • Proven experience implementing CSDM
  • Experience in banking or regulated environments preferred
  • Strong understanding of CI lifecycle, service modelling, and dependency mapping
  • ServiceNow certifications (CSA, CIS, CSDM) desirable

 

3. Deliverables & Success Measures

  • CSDM-aligned CMDB implemented and operational
  • 95% CMDB data quality (completeness and accuracy)
  • Tier-1 services fully mapped with validated dependencies
  • Reduction in manual CMDB updates and incident impact assessment time
  • Audit-ready CMDB with defined ownership and certification

 

4. Business Outcome

These contractors will establish a trusted, automated CMDB foundation enabling:

  • Faster and more accurate incident impact analysis
  • Improved change risk assessment
  • Operational resilience for critical services
  • AI-ready service management and AIOps capabilities

 

͏

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

͏

Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

͏
Mandatory Skills: ServiceNow CMDB Administration .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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