Job Description
Job Title:  LEAD ADMINISTRATOR L2
City:  Vancouver
State/Province:  Washington
Posting Start Date:  8/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Summary

The L3 Network Voice Engineer provides advanced administration, troubleshooting, and operational support for 8x8 UCaaS and 8x8 Contact Center. The role also supports Intermedia Unite, Nextiva, legacy PBX technologies, endpoint management, Cloud PBX migration, analog services, and vendor escalation.

Key Responsibilities

  • Provide L3 administration and troubleshooting for 8x8 UCaaS, Admin Console, and 8x8 Contact Center.
  • Support 8x8 Contact Center agents, queues, call flows, recordings, reports, license administration, and escalation to 8x8 Support or the Technical Account Manager.
  • Administer users, extensions, DIDs, devices, licenses, roles, voicemail, auto attendants, IVR, ring groups, call queues, and call routing.
  • Troubleshoot inbound and outbound calling, one-way or no audio, caller ID, voicemail, endpoint registration, call quality, DTMF, and routing issues.
  • Perform and validate MACD activities, user provisioning, device assignment, number changes, access updates, and service testing.
  • Manage Polycom, Yealink, Grandstream, and DECT endpoints, including provisioning, registration, configuration, replacement, inventory, and troubleshooting.
  • Support SIP endpoints, IP phones, ATAs, paging devices, fax, eFax, analog services, and carrier-managed lines.
  • Coordinate DID assignment, number porting, carrier troubleshooting, vendor escalation, and field-support activities.
  • Support migrations from NEC, Avaya, FreePBX, Asterisk, and other legacy PBX platforms to 8x8, Intermedia, Nextiva, or approved Cloud PBX solutions.
  • Assess POTS lines, analog lines, trunks, cabling, paging, fax, alarm, elevator, and life-safety dependencies during migration planning.
  • Coordinate eligible POTS and analog-line migrations to approved alternatives, including POTS-in-a-Box solutions.
  • Update ServiceNow tickets, inventories, SOPs, migration records, patch records, and knowledge articles.

Required Skills

  • Strong hands-on experience with 8x8 UCaaS, Admin Console, and 8x8 Contact Center.
  • Experience with 8x8 user, device, license, DID, routing, queue, recording, reporting, and support-case administration.
  • Working knowledge of 8x8, Intermedia Unite, Nextiva, NEC, Avaya, FreePBX, Asterisk, and multi-site Cloud PBX environments.
  • Strong knowledge of SIP, VoIP, PRI, PSTN, POTS, analog lines, DIDs, extensions, dial plans, IVR, queues, voicemail, caller ID, and number porting.
  • Hands-on experience with Polycom, Yealink, Grandstream, DECT handsets, ATAs, paging, fax, and eFax services.
  • Experience migrating legacy PBX and analog services to UCaaS or Cloud PBX platforms.
  • Understanding of VLAN, DHCP, DNS, QoS, latency, jitter, packet loss, and voice-network dependencies.
Mandatory Skills: Network Voice Admin .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $173,800 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.