Job Description
The Technical Lead – Automation will lead the technical delivery of server software lifecycle automation, owning solution design, standards, governance, and team execution across Windows and UNIX/RHEL streams. The role will ensure automation aligns with enterprise controls, integrates with ServiceNow, and delivers measurable operational efficiency and compliance outcomes.
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Technical Leadership & Governance
- Own end-to-end technical delivery for automation workstreams, including solution architecture, delivery planning, quality controls, and release governance.
- Define and enforce automation standards (coding conventions, modularization, reuse, security practices, credential handling, naming/versioning).
- Establish operating model for Ansible Tower/AWX/AAP usage: RBAC model, inventory strategy, credential segregation, workflow orchestration standards, and audit logs.
Solution Delivery & Integration
- Lead design and implementation of automation for lifecycle stages (requirements → assessment → planning → execution → handover/support). [
- Drive ServiceNow integration architecture for automation triggers and ticket lifecycle updates (incidents/changes/requests/CMDB sync/approvals).
- Ensure design includes pre/post checks, rollback planning, exception handling, and compliance evidence generation.
Engineering Execution & Mentoring
- Guide Senior Developers and Engineers through code reviews, design reviews, and troubleshooting of complex defects.
- Act as escalation point for L3/L4 issues involving automation failures, platform edge cases, and integration reliability.
- Drive documentation completeness (runbooks, SOPs, KT artifacts) and ensure operations readiness for steady-state.
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- Deep hands-on expertise in Ansible automation (advanced roles, patterns, templating, idempotency, modular design).
- Strong administration and architectural expertise in Ansible Tower/AWX/AAP (workflows, inventories, credentials, RBAC, logging).
- Strong experience in ServiceNow integration and ITSM process alignment for automation-driven operations.
- Proficiency with Python/PowerShell/Shell for building supporting tooling, validations, and integrations.
- Strong experience with Git and release governance in enterprise environments.
- Cross-platform understanding of Windows + UNIX/RHEL operational requirements relevant to lifecycle automation.
Experience / Qualifications
- Typically, 8–12 years overall with 3+ years leading automation delivery or platform engineering teams in enterprise environments.
- Demonstrated experience delivering lifecycle automation programs at scale and operationalizing them into steady-state execution.
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Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
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