L͏ead ServiceNow Developer

• • Location is Pune, Shift - PST time zone (IST Evening + Night) 

    Exp: 8-10years

    Key Responsibilities

    Hardware Asset Management (HAM)

    • Own end-to-end hardware asset lifecycle: procurement, deployment, tracking, refresh, reuse, disposal, and audits.
    • Ensure accurate asset inventory across data centers, offices, and remote users.
    • Perform and oversee physical and logical asset audits, resolving variances and discrepancies.
    • Manage vendor coordination for procurement, warranty claims, replacements, and RMA.
    • Ensure secure asset disposal aligned with data security and compliance standards.
    • Drive hardware cost optimization through reuse, refresh planning, and vendor negotiations.

    Software Asset Management (SAM)

    • Act as SME for license compliance (OEM, subscription, perpetual, SaaS).
    • Perform software license reconciliation (entitlements vs. installations vs. usage).
    • Lead internal and external software audits (e.g., Microsoft, Oracle, Adobe).
    • Ensure adherence to license models (user-based, device-based, core-based, cloud).
    • Identify opportunities for license optimization and cost savings.
    • Maintain Effective License Position (ELP) and compliance reports.

    Tools & Data Management

    • Administer and optimize asset tools (e.g., ServiceNow SAM/HAM, SCCM, Intune, Snow).
    • Ensure CMDB accuracy and integration with discovery tools.
    • Define and maintain asset data standards, KPIs, and dashboards.
    • Troubleshoot discovery, reconciliation, and reporting issues.

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    Required Skills & Competencies

    Technical Skills

    • Strong expertise in IT Asset Management (HAM & SAM).
    • Deep understanding of software licensing models (Microsoft, Oracle, SAP, Adobe, IBM preferred).
    • Experience with ITSM/ITAM tools (ServiceNow strongly preferred).
    • Knowledge of CMDB, discovery tools, and integrations.
    • Advanced reporting and data analysis skills (Excel, dashboards, KPIs).

    Process & Frameworks

    • ITIL-based IT Asset Management practices.
    • Audit and compliance handling.
    • Lifecycle management and cost optimization.

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    Experience & Qualifications

    • 8–10 years of experience in IT Asset Management / SAM / HAM.
    • Experience handling enterprise-scale environments.
    • Proven experience in audit support and license compliance.
    • ITIL Certification (preferred).
    • Certified SAM/HAM or tooling certifications (ServiceNow, Flexera, Snow – preferred).

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    Key Deliverables / Outcomes

    • Accurate and compliant asset inventory.
    • Reduced audit risk and optimized license costs.
    • Stable and mature ITAM processes.
    • Improved CMDB and reporting accuracy.
    • Clear visibility of asset spend, risk, and utilization.

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