Job Description
Job Title:  Lead Administrator L1
Req Id:  104865
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  10/29/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role: Service Assurance L3 Engineer
Rate : 150K/ M

Band: B3

Experience: 8–12 years

A) Experience

  • Years of Experience: 8–12 years
  • Industry: Network Operations/Service Assurance
  • Skills & Expertise:
    1. Leading L3 NOC operations for Managed Router, Switches, Aps & WLCs devices along with routing & switching and WLAN domains
    2. Managing and guiding L1 & L2 engineers for incident resolution and escalation
    3. Hands-on experience in Routing & Switching (Cisco, Juniper & HPE), Wireless technologies (Cisco & Aruba) and F5 load balancer
    4. Monitoring and troubleshooting across Cisco XE/XR & Junos MX series Router, Switches, Cisco & Aruba Access Points, Cisco 9800 series WLCs & Cisco DNAC, F5 Load balancers.
    5. SLA/KPI compliance and operational governance
    6. Handling customer queries and escalations effectively and ensure timely response
    7. Vendor ecosystem & RMA: Cisco, Juniper, HPE OEMs
    8. Familiarity with IP MPLS (WAN & LAN), Wireless LAN and Data Centre operations
  • Protocol Expertise

Strong understanding of:

    1. QoS, DHCP, NTP, SNMP, SSH, IPSec
    2. Routing protocols: OSPF, EIGRP, BGP, STP, VTP
    3. Inter-company routing and packet flow analysis

B) Qualification & Certifications

  • Education: Bachelor’s degree in Telecommunications/Computer Science/Engineering
  • Certifications:
    • ITIL Foundation
    • CCNA/CCNP or equivalent

C) Must-Have Skills

  1. Hands-on experience on Ticketing tools like Service Now & Unified Desktop
  2. Strong understanding of IP MPLS network, Routing, Switching and Wireless technologies
  3. Incident management, change management, vendor management and escalation handling
  4. Ability to support and guide L1 & L2 engineers in resolving incidents
  5. Ability to conduct shift handovers with clear communication of ongoing incidents
  6. Operational discipline and adherence to SOPs
  7. Excellent communication and leadership skills for team coordination and customer handling
  8. Proficiency in reporting using Excel, PowerPoint & Power BI

͏

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

͏

Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

͏
Mandatory Skills: Network Data Admin .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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