Job Description
Job Title:  Lead Administrator
Req Id:  107838
City:  Dublin
State/Province:  Dublin
Posting Start Date:  11/10/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Position Summary: The Desktop Support Manager is responsible for overseeing the desktop support team and ensuring the efficient and effective delivery of IT support services to end-users. The Desktop Support Manager will also be responsible for managing IT assets, coordinating with vendors, and ensuring a high level of customer satisfaction

 

Key Responsibilities:

 

  • Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.   
  • Hands on experience installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. 
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.  
  • Ability to lift / move computer equipment weighing up to 50Lbs. 
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S. 
  • Experience with Anti-spyware and Anti-virus software. 
  • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. 
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. 
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. 
  • Good written and oral communications skills with clients and management as well as people skills. 
  • Ability to work with deadlines and complete tasks on time. 
  • Preferably with an associate degree in Electronics and CompTIA A+ Certification.  

 

 

Desired Qualifications

 

  • Experience working in a large enterprise environment.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar.
  • Experience with remote desktop support tools and techniques.
  • Familiarity with cybersecurity best practices and protocols.

 

 
Mandatory Skills: Desktop Support .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.