Job Description
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
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Department Overview and responsibilities include
- You will be a member of Migration factory support function supporting Global Wintel environment within the bank
- The work will be shift based operating within a team supporting the bank with 24x7 coverage hours
- Responsible for infrastructure migration for global production / non-production of Windows OS systems in a distributed environment
- Weekend work and available on-call when required
- Resolve incident tickets generated via alerting systems on the Windows Infrastructure estate
- Resolve problem tickets allocated to the team via SNOW
- Implement request for services via SNOW or manual instructions
Mandatory Skills - Our ideal candidate should have the following
- University degree with 5+ years experience in supporting WINDOWS based distributed computing environment with 2000+ systems
- A solid understanding of Windows operating systems including older versions 2003, 2008. (Understanding of Citrix, VMWare, MOM, AD will be a big advantage)
- Provide project support around Windows technologies on Storage Migration, DC Exit, OS Migration, Windows Estate Remediation, BCM and Power Down Activities
- Familiar with networking/distributed computing concepts such as NFS, routing, troubleshooting network related issues
- Knowledge of VERITAS storage foundation, volume manager, file systems and MS Clusters
- Configuration knowledge of IBM Blade, HP Servers and Dell Blades
- Ability to write scripts in PowerShell & VBA
- Liaise with vendors to analyze crash dumps, infrastructure problems or hardware failures
- Regular verbal and written communication with business partners and other support teams to clarify details of incidents or service requests to maintain production stability and meet established SLAs
Desirable Skills
- Basic understanding of the Banking and Finance industry with previous job experience a plus
- Understanding and working together knowledge of authentication and naming services, including NIS, LDAP with Kerberos, Power Broker, DNS, NTP etc.
- The candidate should have extensive hands-on experience in delivering large-scale infrastructure/data center migration and infrastructure/data center upgradation/modernization projects within the global high availability banking /financial services environment.
- Strong analytical and logical skills
- ITIL Knowledge
- Writing technical documentation as needed and ensuring they are updated in a timely fashion
Generic Skills
- Able to establish a good working relationship with various teams
- Issue Management and effective escalation management
- Global user support exposure is an advantage
- Technical understanding of project content and delivery
- Ability to work under pressure / tight deadlines
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Experience: 5-8 Years .
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