Job Description
Leeds/Manchester
In-scope technologies/products: Check Point firewalls
Skillsets required:
Essential:
Strong hands-on experience with Check Point firewalls (R8x, VSX, ClusterXL, MDM/MDS, Maestro)
Solid understanding of network security principles and TCP/IP networking
Proven troubleshooting capability across firewall, connectivity, and policy issues
Experience working within enterprise change-controlled environments (e.g. ServiceNow, Jira)
Working knowledge of Linux/Unix (Gaia OS, CLI)
Desirable:
Scripting/automation skills (Python, Bash)
Familiarity with Cisco networking (routing, switching, ACI)
Exposure to monitoring and observability tooling (e.g. Solarwinds, Skyline)
Experience in regulated environments (e.g. Financial Services, audit/compliance)
Knowledge of high-availability, resilience, and platform lifecycle management"
͏
Scope of services:
Seeking a Senior Infrastructure Specialist to support day-to-day activities within the Firewall support team.
Firewall Operations & Support:
Provide operational support for Check Point firewalls, including incident and problem resolution
Support in the diagnosis and resolution of complex network security issues across production environments
Change Implementation & Platform Maintenance:
Manage request backlog (Jira) and raise changes (ServiceNow)
Implement and/or review firewall policy changes and NAT updates to policy
Support platform upgrades, patching, and lifecycle management
Track delivery of operational tasks, improvements, and remediation activities
Security, Risk & Compliance
Support audit, compliance, and vulnerability management activities
Produce and update operational runbooks and knowledge articles (Confluence)
Collaboration & Continuous Improvement
Support strong communication between shift teams.
Work with network, security, and application teams to deliver services effectively
Communicate clearly with both technical and non-technical stakeholders
Contribute to process improvements and support automation initiatives where appropriate
͏
Deliver
| No | Performance Parameter | Measure |
| 1 | Customer centricity | Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. |
| 2 | Support sales team to create wins | % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led |
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.