The role

(Infrastructure & Cloud Products – Discovery & Enablement)

About the Role

We are looking for a sharp, self-driven analytical mind who thrives on figuring out how complex IT products are built — especially when no one hands you a manual.

In this role, you will research, reverse-engineer, and document the configuration structure of IT products and platforms. You will identify configuration items (CIs), map their relationships and dependencies, and produce implementation-ready documentation that enables development teams to build integrations correctly.

The challenge: Information is fragmented, scattered, incomplete, and sometimes coming from multiple authorative sources It lives across architecture documents, wikis, internal tools, reporting systems, and platform UIs. Your job is to find it, evaluate it, connect it, and make sense of it — largely on your own.

This is not a CMDB operations role. This is not an engineering role. This is not a project management role.

This is an investigative, analytical role for someone who naturally reverse-engineers how things work, recognises patterns in data that envolved over time, and builds clarity where none existed before.

͏What You Will Do

Investigate & Reverse-Engineer IT Product Structures

• Analyse how IT products and platforms are composed — across infrastructure components, cloud services, applications, and hybrid architectures
• Reverse-engineer product structures from available (and often incomplete) sources to understand what components exist, how they relate, and what depends on what
• Break products down into configuration items (CIs) and map their relationships across technical layers
• Identify known CIs, discover undocumented or product-specific CIs, and surface hidden dependencies
• Recognise structural patterns across products — even when naming conventions, documentation styles, and data models differ significantly between sources

Research Across Fragmented Information Landscapes (core focus)

• Act as an IT product and system investigator — you are the person who finds the answers no one has compiled yet
• Gather and synthesise information from a wide, unstructured set of sources, including:
• Architecture documentation and diagrams
• Wikis and internal knowledge bases
• Internal tools, reporting systems, and monitoring platforms
• Existing platform and system views
• API documentation and data schemas
• Evaluate source reliability — determine which information is current, which is outdated, and which is simply wrong
• Cross-reference and reconcile conflicting information from multiple tools and systems
• Navigate without a predefined research plan — define your own investigative approach based on what you find along the way
• Continuously learn new products, tools, and SAP-specific concepts on the job

Document, Validate & Enable Development Teams

• Consolidate findings into clear, structured, implementation-ready documentation, including:
• CI and relationship descriptions
• Logical views and dependency diagrams
• System and data flow documentation
• Maintain continuous communication with product teams, including SAP Cloud Solutions teams, to validate findings, clarify product-specific structures, and stay aligned on integration scope
• Act as the single analytical point of contact for development teams during integration implementation
• Communicate findings, assumptions, gaps, and open questions with precision
• Support development teams by:
• Clarifying CI relationships and dependencies
• Identifying suitable APIs or data sources
• Proposing integration approaches where gaps exist
• Ensure all findings are consistent, traceable, and directly usable for implementation

͏What This Role Requires From You

This role is intellectually demanding. You will regularly face situations where:

• Documentation doesn't exist or is outdated
• Multiple sources contradict each other
• No one in the organisation has a complete picture of a product's structure
• You need to construct understanding from fragments

You must be comfortable with ambiguity, self-reliant in your research, and rigorous in your analysis.

͏What This Role Is Not

To set clear expectations:

• ❌ No CMDB ownership or operational responsibility
• ❌ No project or delivery management
• ❌ No hands-on infrastructure, cloud, or DevOps engineering
• ❌ No expectation of deep SAP or tool-specific expertise on day one

What You Bring͏

Required

• Strong analytical intelligence — you break complex things into parts and see how they connect
• Natural pattern recognition — you spot structures, similarities, and anomalies across disparate data sets
• Reverse-engineering mindset — when documentation is missing, you reconstruct the picture from whatever is available
• Radical self-direction — you don't wait for instructions; you define your own path through complex information landscapes
• Autodidact by nature — you learn new products, tools, technologies, and domain concepts quickly and independently
• Foundational understanding of:
• IT infrastructure concepts (virtual/physical servers, databases, networks)
• Cloud applications and services
• IT Asset Management principles
• Ability to assess and validate information quality across multiple sources and tools
• Strong documentation and structuring skills — you can turn chaos into clarity
• Clear, precise communication when working with product and development teams
• Very good English (written and spoken)

Nice to Have (can be learned on the job)

• Exposure to CMDB, ITSM, or service-oriented environments
• Experience working with multiple enterprise IT tools or reporting platforms
• Conceptual understanding of cloud-native or containerised environments (e.g., Kubernetes)
• Experience creating data flow diagrams or system integration documentation
• Familiarity with requirements engineering or API-oriented thinking