Job Description

We’re looking for a Service Designer to join one of our fast-paced innovation engagements, working cross-functionally with business, technology, and product teams to create and test new service propositions

This is an exciting opportunity to apply service design to shape new, innovative offerings at the intersection of finance and emerging technology.

Would you like to...

• Uncover the competitive landscape and market fit for new propositions
• Apply systems thinking to identify interdependencies and create optimized ecosystems that balance user, business, and technology priorities
• Challenge existing assumptions with behavioral insight and design expertise to ensure new propositions integrate with and augment users’ day-to-day lives and mental models
• Analyse and synthesize field and desk research data to identify key insights, and translate them into service concepts
• Ground business decision-making with an evidence-based approach across technical capabilities, customer priorities, and market strategy
• Own service mapping and documentation across systems, processes, roles, and priorities
• Work closely with the client’s technical team to push what’s possible while balancing feasibility

We would like you to have...

• Extensive experience working as a Service Designer
• Demonstrated ability to think critically, manage complexity, and work across multiple layers of an organization or service
• Comfort working at a startup pace—testing and pivoting when needed
• Experience in the financial sector and collaborating closely with emerging technology and technical teams to drive innovation
• Proactive mindset with excellent organizational and time management skills, and comfort iterating and pivoting quickly
• Outstanding communication, presentation, and facilitation skills—not only weaving the story but telling it in a way that ensures comprehension and buy-in