Job Description

The Role

MLS provide an enterprise level IT service offering for Microsoft Engineering teams across the globe. This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 Developers, ranging from deskside to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work. You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements. 

Requirements

·       Years of related experience in an IT support role, ideally within R&D environments but not essential.

·       Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)

·       Knowledge & experience working with/supporting and building gaming hardware would be beneficial i.e. Custom builds including CPUs, PSUs, GPUs & Storage etc.

·       Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory

·       Strong understanding of Microsoft products, software lifecycle methodology, and information systems development

·       Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc

·       Configuration and deployment of custom OS images and additional software, as needed, to servers, PC’s and devices mainly using Microsoft deployment products such as WDS and SCCM

·       Asset Tracking & Maintaining Inventory

·       Experience in virtual environments preferably with Hyper-V and System Center Suite

·       Monitoring the health and performance of all Windows infrastructure to ensure service availability and Security patching compliance

·       Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.

·       Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

·       Set up, repair and upgrade AV equipment throughout large corporate campus and sales sites.

·       Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance

·       Act as subject matter expert in technical support field

·       Provide efficiency recommendations when immediate problems arise

·       Provide in-depth Break/Fix AV maintenance

·       Maintain pooled equipment inventory for on and off-site project support

·       Maintain robust maintenance logs

·       Assist in maintenance and repair of AV equipment through third party vendor relationships

·       Provide timely and descriptive reports of equipment malfunction

·       Provide timely and descriptive reports of equipment repair, mitigation and work arounds

·       Maintain neat appearance of AV cables and equipment

·       Input data for metrics tracking including daily work ticketing system

• Good experience with working through PowerShell Scripting and creating new scripts

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