Job Description
Job Title:  Datacenter AV Support Engineer
City:  London
State/Province:  London
Posting Start Date:  7/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

The Role

This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 Developers, ranging from deskside to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work. You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements. 

Key Requirements for the role:

        Experience in an IT support role, ideally within R&D environments but not essential.

·       Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)

·       Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory

·       Strong understanding of Microsoft products, software lifecycle methodology, and information systems development

·       Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc

·       Configuration and deployment of custom OS images and additional software, as needed, to servers, PC’s and devices mainly using Microsoft deployment products such as WDS and SCCM

·       Asset Tracking & Maintaining Inventory

·       Experience in virtual environments preferably with Hyper-V and System Center Suite

·      Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance

·       Provide in-depth Break/Fix AV maintenance

·       Assist in maintenance and repair of AV equipment through third party vendor relationships

·      Maintain neat appearance of AV cables and equipments

Key Responsibilities:

·       Racking equipment & provisioning hardware as/when required (Servers,  Network hardware)

·       Patch panel cabling

·       Wireless Technologies – Familiarity and support

·       Configuration and deployment of OS images to servers, desktops, and devices using Microsoft deployment products such as WDS & SCCM

·       Installing peripherals and components (GPUs, Disks, NICs, Memory)

·       Active Directory Object Management

·       GPO Creation and Management

·       WSUS Setup and Management

·       File Server & DFS Setup and Management

·       Break fix of Servers, desktops, laptops, devices & peripherals  

·       Troubleshooting performance issues on systems (Servers and custom-built workstations)

·       Tuning systems to get maximum performance

·       Liaising with OEM partners for support and tracking right through to resolution

·       Tracking all hardware in central asset database

·       Tracking Maintenance & Renewal (M&R) contracts for all hardware assets

·       Software tracking in Asset DB

·       Microsoft Enterprise Software – Operating Systems (current and legacy), Office, System Center Suite and other Microsoft software

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Mandatory Skills: Datacenter - Wintel Stack .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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