Job Description
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Responsibilities:
- Technical Support: Respond to user inquiries regarding computer software or hardware operation to resolve problems.
- System Setup: Set up equipment for employee use, including proper installation of cables, operating systems, or appropriate software.
- Troubleshooting: Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.
- Training: Develop training materials and procedures, or train users in the proper use of hardware or software.
- System Maintenance: Install and perform minor repairs to hardware, software, or peripheral equipment.
- Documentation: Maintain records of daily data communication transactions, problems, and remedial actions taken.
- Updates: Conduct regular software and hardware updates to ensure optimal performance of all devices.
Requirements:
- Proven work experience as a Desktop Support Engineer or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Working knowledge of office automation products and computer peripherals.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
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Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.