Job Description
Job Title:  Interim Head of Transformation Communications
City:  London
State/Province:  London
Posting Start Date:  11/5/26

 

About Servaada, a Wipro company: 


Servaada is Wipro UK entity, authorised and regulated by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role:

 

Servaada, a Wipro company is looking for an Interim Head of Transformation Communications with previous experience in an FCA or PRA-regulated environment.  

 

The Interim Head of Transformation Communications will design and deliver the communication and change management strategy for the transformation programme, ensuring all key stakeholders understand the case for change, the expected impact, the process being followed and the support available. The role must help the organisation move at pace while protecting trust, legal discipline, regulatory credibility and employee engagement.

Responsibilities:͏

 

 

Area 

Expectation 

Strategy and Governance 

Build the end-to-end communications and change strategy, stakeholder map, message architecture, approval process, risk log and communication cadence. 

Leadership Communications 

Prepare EXCO materials, leader talking points, briefing packs, Q&A documents and consistent cascade messages. 

Employee Engagement 

Design listening channels, pulse surveys, sentiment tracking, employee briefings and manager-led engagement activity. 

Workforce and Offshoring Communications 

Develop sensitive communications for impacted roles, ensuring language does not prejudge any formal consultation or legal process. 

HR Services Transformation 

Explain changes to HR channels, operating model, service levels, escalation paths and manager responsibilities. 

Programme Delivery 

Own the integrated communications plan, weekly updates, monthly reporting, risks, dependencies and decision logs relating to communications and change. 

 

Key Deliverables:͏

 

Timing 

Deliverables 

First 30 days 

Programme communications strategy; stakeholder map; change impact assessment by population; communications governance model; message house; case for change; draft 90-day plan; communications RAID log. 

By End of Month 2 

EXCO briefing pack; manager toolkit; employee FAQ; consultation communications framework if required; engagement and listening plan; channel plan; pulse survey design; leadership cascade pack; offshore transition narrative. 

Monthly Thereafter 

Updated communication calendar; weekly status report; monthly sentiment dashboard; refreshed FAQs; manager briefings; town hall materials; risk and issue updates; corrective action plan. 

End of Programme 

Sustainability communications plan; engagement report; change adoption assessment; lessons learned; BAU handover pack; communications archive and approval record. 

 

Quadrant 

Stakeholders 

Communication approach 

Manage Closely 

CHRO, CEO, COO, CFO, General Counsel, Compliance/CRO, Transformation Director, HRLT, UK and India delivery leaders, People Managers, Employee Representatives. 

Frequent direct engagement, disciplined approvals, clear decision logs and leader-ready materials. 

Keep Informed 

Impacted employees and wider UK workforce. 

Clear, empathetic communications. Avoid over-selling. Explain timing, process, support and what is still undecided. 

Keep Satisfied 

Board, regulator-facing stakeholders, strategic clients, external auditors. 

Assurance-led messaging on governance, service continuity, risk controls and operational resilience. 

Monitor 

Lower-impact support groups and peripheral suppliers. 

Light-touch updates, with escalation only where dependencies or risks emerge. 

 

Essential Skills:

 

  • Led communications for a large, complex transformation programme, not only BAU internal communications
  • Strong experience with workforce change, restructuring, outsourcing, offshoring or operating model transformation
  • Credible with EXCO-level stakeholders and able to write for CEO, CHRO, Legal and employee audiences
  • Experience in a regulated or high-governance environment, ideally financial services, fintech, insurance, banking, payments, regulated technology or professional services
  • Strong HR change awareness, including employee relations sensitivity and consultation-aware drafting
  • Able to work closely with Legal, Compliance, Risk, HR and PMO without slowing the programme down
  • Excellent written judgement: clear, concise, human, legally careful and audience specific
  • Calm, discreet, structured and comfortable challenging senior leaders where the message is unclear or risky

Desirable Skills & Qualifications:

 

  • Previous experience in an FCA or PRA-regulated environment
  • Experience in IT consulting, managed services, outsourcing or systems integration
  • Experience with offshore delivery models, including India-based delivery teams
  • Exposure to TUPE, collective consultation or redundancy communications
  • Prosci, APMG Change Management, CIPR, IoIC or similar qualification
  • Experience building engagement dashboards and sentiment reports
  • Comfort with Viva Engage, SharePoint, Teams Live Events, Poppulo, Staffbase or similar channels
  • Experience supporting operational resilience, governance or control remediation programmes

Application of Individual Conduct Rules:

 

Standard of conduct is reasonable under all circumstances relating to

 

  • Must act with integrity
  • Must act with due skill, care and diligence
  • Must be open and cooperative with the FCA and other regulators
  • Must pay due regard to the interests of customers and treat them fairly
  • Must observe proper standards of market conduct
  • Must act to deliver good outcomes for retail customers

 

Join our team as an Interim Head of Transformation Communications and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for internal communications, a thorough understanding of investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.

 

Equal Opportunities: 

 

Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.

 
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