Job Description
Your Responsibilities
- Track and review quality performance across accounts and prepare reports for leadership and clients.
- Develop and monitor test plans to ensure compliance with SOPs.
- Conduct root cause analysis and deliver targeted training interventions.
- Support onboarding and training for new processes and agents.
- Manage team resourcing, performance reviews, and employee engagement initiatives.
Mandatory Skills
- Strong understanding of process quality parameters.
- Ability to conduct root cause analysis and develop training plans.
- Experience in preparing and presenting quality reports.
- Team management and stakeholder engagement skills.
- Knowledge of ITES/BPO industry trends.
Desirable Skills
- Project management certification.
- Experience with performance management systems.
- Analytical and execution excellence.
- Client-centric approach.
- Passion for nurturing talent and driving results.
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.