Job Description
Job Title:  ServiceNow Architect
City:  London
State/Province:  London
Posting Start Date:  5/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Summary

The Senior ServiceNow Architect will lead the architecture and design of a large-scale ServiceNow re-implementation, ensuring alignment to ServiceNow OOTB best practices, CSDM, and long-term platform sustainability. The role focuses on minimizing customisations, governing integrations, and guiding delivery teams in a regulated enterprise environment.

Key Responsibilities

  • Own the end-to-end ServiceNow architecture across ITSM, ITOM, CMDB/CSDM, Catalog, Knowledge, and Integrations
  • Drive CSDM-aligned CMDB design, Discovery strategy, data quality, and governance
  • Unwind historic customisations and re‑implement required behaviour using OOTB configuration, Flow Designer, and Automation Engine
  • Architect integrations using IntegrationHub spokes, Service Graph Connectors, and standard APIs
  • Chair or support Design Authority forums and approve deviations from OOTB and CSDM standards
  • Provide architectural guidance across environments, release governance, and testing to prevent regression

Experience & Skills

• Overall IT experience with hands-on years in ServiceNow architecture or lead roles
• Proven delivery of ServiceNow greenfield or re‑implementation programmes
• Deep hands-on expertise in ITSM, ITOM (Discovery, Service Mapping), CMDB, and CSDM
• Strong experience with IntegrationHub, Flow Designer, and platform governance

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist (ITSM / ITOM / CMDB)
• ITIL v4 Foundation

͏

͏

͏

͏
Mandatory Skills: ServiceNow - IT Service Management .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.