Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
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Responsibilities & Skills Required:
•Remote Support for the Stratus platform ( GSNOW , Atlas service management )
•- Good understanding of Third Party Software packages skills / knowledge required(Rose Application, Putty )
•- VOS Operating system skills – Operating system for stratus platform
•- Stratus Macros and scripts – should be able to read /understand /edit /create /remove macros & scripts as part of Admin activities
•- Network level 1& 2 support : File operations(transfer) using TCP-IP/SSH/Telnet) protocol
•- Performance monitoring :- Good hands on with all the Disk/CPU/process performance related activities
•- Monitor tool / chat channels for system management response : Rose application ( to monitor end to end stratus processes , disk processors , servers etc.)
•- Stratus Hardware support for V4408 - Vendor support and coordination for addressing Status H/w related issues ( e.g disk failure or other h/w issues )
•- Local knowledge of COLT application : - Basic technical knowledge about COLT needed ( Only Trading application used on Stratus Platform ) ; COLT is considered as Front end application of Stratus .
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Deliver
No | Performance Parameter | Measure |
1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.