Job Description
Role Purpose
Execute required customizations, apply configuration changes across multiple modules within the existing system and support implementation of business processes.
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Areas of Responsibility
Requirement Gathering-Conduct requirement-gathering discussions and workshops with internal and client stakeholders to understand functional requirements and convert them into technical requirements in line with project goals.
Feasibility Analysis-Assist in feasibility analysis by reviewing functional documents, noting preliminary constraints, and preparing impact summaries for potential changes.
Solution Design-Contribute to solution design by identifying customisation requirements across multiple modules, basis understanding of functional requirements and its linkage to technical requirements.
Configuration and Customisation-Execute required customizations, apply configuration changes across multiple modules within the existing system and support implementation of business processes.
Technology Harmonisation-Participate in integration design for multiple modules and assess the data flow between multiple applications.
Troubleshooting and optimisation-Analyse performance issues and optimise configurations, queries, or integrations across multiple applications.
Documentation-"Create detailed functional and technical documentation including design documents and process documents."
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Role: ServiceNow IRM Developer / Technical PM
Role Summary
Lead enterprise ServiceNow Integrated Risk Management (IRM) transformations. The role combines solution architecture, functional consulting, executive advisory, delivery governance, presales, and practice leadership across risk, compliance, audit, policy, controls, and resilience domains within the ServiceNow IRM platform.
Key Responsibilities
1. Lead end-to-end architecture, design, and implementation of ServiceNow IRM solutions.
2. Define target operating models, transformation roadmaps, platform governance, solution standards, and scalable integration patterns.
3. Translate business, regulatory, audit, risk, and compliance requirements into functional and technical designs, implementation plans, and measurable outcomes.
4. Architect IRM capabilities covering Enterprise Risk Management, Operational Risk Management, Policy & Compliance Management, Audit Management, Regulatory Change Management, Issues Management, Exceptions Management, Key Risk Indicators (KRIs), Continuous Control Monitoring, and Automated Control Testing.
5. Design and optimize risk assessment methodologies, control frameworks, workflows, reporting, dashboards, and executive risk reporting.
6. Design integrations using IntegrationHub, APIs, MID Server, CMDB, IAM, ERP, and related enterprise platforms.
7. Lead executive workshops, architecture reviews, solution demonstrations, and governance forums while acting as a trusted advisor to CIO, CRO, Risk, Compliance, and Audit stakeholders.
8. Govern global delivery teams, solution quality, release and upgrade strategy, delivery risks, and post-production stabilization; mentor architects, consultants, developers, and business analysts.
9. Support RFP/RFI responses, estimations, proposals, client presentations, GTM offerings, reusable assets, accelerators, and practice growth.
Required Qualifications
1. 14+ years of experience in technology risk, governance, risk & compliance (GRC), audit, regulatory compliance, or related consulting domains.
2. 8+ years of hands-on ServiceNow IRM architecture and implementation experience, including leadership of enterprise-scale transformation programs.
3. Deep functional and platform expertise across Enterprise Risk Management, Operational Risk Management, Policy & Compliance, Audit Management, Regulatory Change Management, Issues Management, and Controls Management.
4. Strong knowledge of risk taxonomy, control frameworks, assessment methodologies, scoring, workflow design, reporting, analytics, and integrations.
5. Experience leading global onshore/offshore teams, complex delivery engagements, architecture governance, and senior client stakeholder relationships.
6. Strong consulting, communication, presentation, analytical, problem-solving, and leadership skills.
Preferred Qualifications / Certifications
ServiceNow: CTA, CMA, CAA, CIS-IRM, CSA, or CAD.
Risk & Compliance: CISSP, CISA, CISM, CRISC, CGEIT, ISO 27001, or related risk and compliance certifications.
Framework & Regulatory Knowledge
Working knowledge of NIST, ISO 27001, COBIT, COSO, SOX, PCI DSS, GDPR, DORA, NIS2, FFIEC, and other industry risk, compliance, and governance requirements.
Leadership Skills
1. Strong consulting, communication, and stakeholder management skills.
2. Experience leading global delivery teams and large transformation programs.
3. Ability to engage CIO, CRO, Risk, Compliance, and Audit leadership.
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Mandatory Skills: ServiceNow - GRC .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.