Job Description
Job Title:  Technical Support Specialist
Req Id:  88832
City:  London
State/Province:  London
Posting Start Date:  8/11/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Technology Support - Technical Support Coordinator / Specialist 

Key Skills Required:

• Passionate about customer service and end-user experience.

• Ability to assess customer’s support needs and provide solutions or refer them to other support options available.

• Experience in supporting the implementation of new software applications through User Acceptance Testing.

• Have excellent time management skills and can make decisions quickly. 

• Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support.

• Effective communication skills that let you converse as freely and comfortably with small groups as with individual users

• Pervious help desk or customer technical support experience 

• Ticketing systems and use of remote support tools 

Job Description:

Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for the following:

• Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.

• Perform system administrate tasks including user access management, reseting workflows, updating system configurations, and system maintenance.

• Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.

• Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials.

• Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve.

• Provide application training for new users as required to ensure a smooth onboarding experience

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Mandatory Skills: macOS Desktop Support .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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