Job Description
Job Title:  DEVELOPER L4(CONTRACT)
City:  Louisville
State/Province:  Kentucky
Posting Start Date:  10/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

͏

Position Summary

The CCaaS Solution Architect will lead the design and modernization ocontact center platform leveraging Amazon Connect and/or Google Customer Engagement Suite (GECX). The role is responsible for defining target architecture, customer experience transformation roadmap, integration strategy, security compliance, and AI-enabled contact center capabilities.

Key Responsibilities

·         Lead end-to-end CCaaS solution architecture for Amazon Connect and Google GECX implementations.

·         Define architecture for Voice, Chat, SMS, Email, Virtual Agent, Agent Assist, and Workforce Optimization capabilities.

·         Design integrations with CRM, Member Services, Provider Services, Claims, Eligibility, and backend healthcare platforms.

͏

·     Architect AI-powered solutions including:

o    Intelligent Virtual Agents (IVA)

o    Conversational AI

o    Agent Assist

o    Knowledge Management

o    Real-time transcription and analytics

·         Design API-led architecture and cloud-native integration frameworks.

·         Ensure HIPAA, CMS, and healthcare compliance requirements are incorporated into the solution.

·         Collaborate with business stakeholders, product owners, and engineering teams.

·         Lead architecture governance and technology evaluation.

Required Skills

·         10+ years of Contact Center and Customer Experience architecture experience.

·         3+ years working with Amazon Connect and/or Google GECX.

·         Experience with:

o    Amazon Lex

o    AWS Lambda

o    Amazon Connect Contact Flows

o    Google Dialogflow CX

o    Google CCAI

o    Agent Assist

o    Conversational AI

·         Strong API and integration architecture expertise.

·         Cloud experience in AWS and Google Cloud Platform.

·         Knowledge of healthcare payer operations.

Preferred Qualifications

·         Amazon Connect Specialty Certifications.

·         Google Cloud Professional Cloud Architect Certification.

·         Healthcare domain experience including:

o    Member Services

o    Provider Services

o    Claims

o    Prior Authorization

•       Care Management

 

Mandatory Skills: Amazon Connect Communication .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.