Job Description
Job Title:  MID LEVEL MANAGER (MLM) L2
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  2/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

• Lead the strategy, execution, and analysis of promotions across multiple brands, ensuring alignment with business goals and customer needs. Own the end-to-end promotion lifecycle, including conceptualization, planning, implementation, and performance analysis.
• Lead, mentor, and manage the Assistant, Promotion Strategy, ensuring that promotions are executed effectively and in accordance with strategic objectives. Provide guidance to team members, helping them develop their skills and ensure all promotional campaigns meet deadlines and performance targets.
• Partner with Brand Leaders, E-Commerce, Digital, and Planning teams to influence the creation and execution of the promotional calendar, using data-driven insights and cross-functional collaboration. This involves making critical decisions on promotional strategies, formats, and execution across channels.
• Oversee the execution of complex promotional campaigns across multiple platforms, including catalog, website, and digital channels. Ensure seamless execution by ensuring all relevant processes are followed, timelines are met, and all promotions are configured correctly.
• Identify opportunities for process improvements and innovations in promotion execution. Develop and propose new strategies based on an in-depth understanding of Salesforce Commerce Cloud (SFCC), Business Manager, and other promotional tools to optimize future campaigns.
• Lead the analysis of previous promotions and use these insights to inform the creation of future promotional strategies. Review last year’s performance to identify gaps and opportunities for improvement and propose new approaches to optimize future promotions.
• Develop and manage promotion budgets in partnership with the VP, Promotion Strategy, ensuring cost efficiency and effective allocation of resources across multiple promotional initiatives.
• Act as the central point of contact and subject matter expert for all aspects of promotional execution. This includes offer configuration, promotion stacking, disclaimers, and overall customer experience, ensuring that all promotions meet legal and company standards.
• Utilize independent judgment to resolve complex issues and challenges related to promotions, including competing promotions, customer shopping experiences, and cross-platform consistency. Provide strategic recommendations to leadership on how to best execute and evolve promotion strategies.
• Track the performance of ongoing promotions, report key insights to leadership, and make data-driven recommendations for future campaigns. Proactively communicate any issues, risks, or opportunities for improvement to senior management.
• Ensure the successful execution of promotions on all relevant platforms (print, web, e-commerce) by overseeing the creation, testing, and execution of promotional assets, ensuring consistency and accuracy across all channels.
• Provide additional strategic and tactical support to the VP, Promotion Strategy, as required, including preparing detailed reports, project management of key initiatives, and contributing to long-term promotional strategy development.

 

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  • Delivery governance in the account 

    • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project 
    • Ensure a green card for all accounts in terms of performance and quality
    • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
    • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
    • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
    • Ensure regular invoicing as per the contract terms and condition
    • Forecast and track key account metrics

  • Invoicing

    • Timely submission of invoices to the client as defined in the SOW
    • Provide information required and resolve any invoicing issues raised by the client

  • Collect and analyze statistics (costs, customer service metrics etc.)

  •  Assume responsibility of budgeting and tracking expenses

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  • Ensure outstanding performance against key metrics mentioned in the agreement

  • Regular cadence around contract compliance

    • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
    • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
    • Drive the focus of the team on quality and adherence to contract compliance processes
    • Drive and implement structured cadence around quality, both process and transactional
    • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed 
    • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

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  • Resource Allocation & Retention
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery 
    • Optimize manpower and minimize leakages by working closely with delivery head
    • Ensure retention by offering relevant trainings and certifications of all allocated resources 
    • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team 
  • Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
Mandatory Skills: Customer Service .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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