Job Description
Job Title:  Java Production Support Lead
City:  MOUNT LAUREL
State/Province:  New Jersey
Posting Start Date:  4/14/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

We are looking for an experienced **Lead L3 Support Engineer** to join our support organization. The ideal candidate will have strong hands-on experience in **L3 production support**, **ServiceNow-based ITSM processes**, **Change Management**, and **ITIL practices**. The role requires deep expertise in **monitoring and observability tools such as Splunk and Dynatrace**, along with solid knowledge of **RESTful APIs, Core Java, and Unix commands**. Experience supporting **Java / Spring Boot applications in the Banking domain** is highly desirable. The candidate should demonstrate strong ownership, leadership, and the ability to work independently while collaborating effectively with customers and internal stakeholders.

**Key Responsibilities:**

**ServiceNow Management:** 

Lead and manage **Incident, Problem, and Change Management** processes using ServiceNow; act as the final escalation point for critical production issues.

**Change Management:** 

Plan, review, and govern change activities to ensure minimal disruption to business-critical services.

**ITIL Management:** 

Apply ITIL best practices to improve service stability, availability, and overall service delivery.

**Monitoring Tools:** 

Utilize **Dynatrace and Splunk** for proactive monitoring, performance analysis, troubleshooting, dashboard creation, and alert optimization.

**Unix Commands:** 

Perform hands-on troubleshooting using **Unix/Linux commands** for application and system-level issues.

**Java / Spring Boot Knowledge (Good to Have):** 

Support and troubleshoot **Java and Spring Boot–based RESTful services** in production environments.

 

**Must Have:**

*   3+ years of experience in **RESTful API development and/or production support**

*   Strong experience in **L3 production troubleshooting**, including shift and on-call support

*   Hands-on experience with **ServiceNow** (Incident, Change, and Problem Management)

*   Strong exposure to **development tools and frameworks**

*   **Dynatrace** experience for monitoring, dashboard creation, and maintenance

*   **Splunk** query creation, maintenance, and optimization

*   Strong knowledge of **Core Java**

*   Experience working in the **Banking domain**

*   Understanding of **Azure fundamentals**

*   Strong **ownership mindset** with the ability to take responsibility for incidents and drive resolution

 
Mandatory Skills: Technical Support .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $158,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.