Job Description
Job Title:  MS CRM Customer Service
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  2/20/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Position Overview

We are seeking a knowledgeable and adaptable Techno Functional Consultant L1 specializing in Microsoft Dynamics 365 Customer Service to join Wipro Technologies' dynamic Technology Services team. This role is essential in delivering high-quality, seamless customer service solutions by leveraging deep expertise in MSD365 customization and configuration, ensuring our clients benefit from cutting-edge digital transformation innovations.

Key Responsibilities

  • Develop, customize, and configure Microsoft Dynamics 365 Customer Service environments to meet client-specific needs.
  • Manage case creation processes using omnichannel platforms and email integrations to enhance case management efficiency.
  • Oversee mailbox management and unified routing configurations to optimize communication flows and case allocations.
  • Integrate security protocols based on MSD standards to maintain data integrity and client confidentiality.
  • Collaborate closely with business stakeholders and technical teams to design and implement effective customer service workspaces aligned with service level agreements (SLAs).
  • Engage in hands-on coding as required to customize features and troubleshoot issues within the Dynamics 365 framework.
  • Provide ongoing support and training to end-users and team members to ensure proficient use of the platform and adoption of best practices.

Qualifications and Competencies

Successful candidates will demonstrate a strong client-centric approach and a passion for achieving results through execution excellence. Effective collaboration and communication skills are essential, along with sharp problem-solving capabilities and learning agility to adapt in a fast-evolving technology landscape.

  • Proven 5-8 years of experience in Microsoft Dynamics 365 Customer Service, particularly in customization and configuration.
  • Well-versed in creating and managing MS Dynamics 365 omnichannel case handling and mailbox setups.
  • Expertise in unified routing, SLA management, and security customization within MSD365 platforms.
  • Strong technical proficiency in hands-on coding for Dynamics 365 environments.

About Wipro Technologies

At Wipro, we are building a modern, end-to-end digital transformation partner dedicated to redefining the future of technology services. We strive to empower individuals to reinvent their careers and skillsets alongside our business evolution, fostering a culture that encourages continuous learning and development.

Joining Wipro means becoming part of an inclusive, purpose-driven organization that values diverse perspectives and innovation, enabling you to thrive professionally while contributing to impactful projects.

Join Us

If you are inspired by reinvention and eager to contribute your expertise to a transformative journey within Microsoft Dynamics 365 Customer Service solutions, we invite you to apply and be part of our thriving community.

Mandatory Skills: MSD365 Customization and Configuration

Experience Required: 5 to 8 years
Mandatory Skills: MSD365 Customization and Configuration .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.