Job Description
Job Title:  MacOS Support Specialist
Req Id:  101533
City:  Cupertino
State/Province:  California
Posting Start Date:  10/8/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Position: MacOS Support Specialist

Job Description:

  • Excellent customer service skills
  • Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
  • Excellent English-language oral and written communication skills
  • Excellent time management and multi-tasking skills
  • Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment
  • Ability to maintain composure and customer-service focus in stressful situations
  • Motivation and ability to work as part of a distributed team
  • Conceptual understanding of IP networking and basic network troubleshooting skills
  • Conceptual understanding of multi-tiered and web-based information systems architecture
  • Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
  • Experience troubleshooting macOS and iOS operating systems
  • Experience using an IT service management or CRM system for tracking technical support cases
  • Experience using a knowledge base system
Mandatory Skills: macOS Desktop Support .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.