Job Description

Roles and Responsibilities:

• Manage deployment, operations, and lifecycle activities of global data center infrastructure across multiple locations.
• Perform racking, stacking, installation, and commissioning of servers, storage systems, and associated data center hardware.
• Support data center infrastructure expansion, production onboarding, and hardware readiness activities.
• Execute decommissioning and retirement of legacy infrastructure, including servers and storage devices.
• Troubleshoot and resolve hardware-related issues involving power supplies, batteries, controllers, cabling, and connectivity components.
• Coordinate inter-site hardware movement, logistics activities, and vendor communications for infrastructure deployments.
• Maintain accurate asset inventory, lifecycle tracking, rack elevation details, and infrastructure documentation using DCIM tools such as SunBird, Device42.
• Utilize ITSM and project management tools including ServiceNow and Jira for incident management, request tracking, change management, and operational coordination.
• Collaborate with remote data center teams and cross-functional engineering groups to diagnose, troubleshoot, and resolve operational incidents.
• Monitor and ensure adherence to SLA and MSA commitments across Data Center operations and infrastructure services.
• Manage facility requirements including space allocation, power, cooling, structured cabling, under-floor cabling, fiber, and dark fiber connectivity.
• Provide hardware asset details, serial numbers, and asset tagging information to procurement and billing teams for PO processing.
• Execute physical cabling activities, uplink connectivity validation, and power infrastructure setup for newly deployed environments.
• Ensure compliance with data center operational standards, safety guidelines, and infrastructure best practices.
• Support infrastructure health checks, preventive maintenance activities, and incident resolution processes.
• Deliver regular operational updates, technical status reports, and monthly review documentation to stakeholders and management teams.

Technical Skills & Tools:

• DCIM Tools: SunBird DC Track, Nlyte, Device42, ServiceNow
• ITSM & Ticketing Tools: ServiceNow, Jira
• Asset & Infrastructure Management
• Rack and Stack Operations
• Data Center Rack & Stack, Structure Cabling & Power Management
• Incident & Change Management
• Infrastructure Deployment, Commissioning & Decommissioning

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Areas of Responsibility

Requirement Gathering-Understand the functional requirements and assist in translating these into technical specifications.

Configuration and Customisation-"Assist in performing coding, configuration, and minor customisations as per defined design and development standards."

Technology Harmonisation-Support integration testing by validating interface behaviour and identifying basic issues.

Troubleshooting and optimisation-Support troubleshooting activities and help resolve basic technical issues related to performance or configuration of a specific module.

Documentation-Assist in preparing user documentation, configuration notes, and testing artefacts for a specific module.

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