Job Description
Job Title:  Mainframe Transmission
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  4/3/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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  • Support and maintain transmission services platforms in mission-critical environments.
  • Subject matter expert responsible for qualified Level 3 activities.
  • Experience with other industry standard mainframe transport products and services such as FTP, Connect-Direct, and NDM.
  • Experience with Axway Managed File Transfer/MFT (Cross File Transfer/CFT).
  • Level 2 Resolves complex issues escalated by the team.
  • Perform detailed root cause analysis (RCA) and problem management activities.
  • Handle critical incidents and directly call SWAT.
  • Implement complex level 1 and 2 changes Vulnerability remediation and service requests.
  • Identify continuous service improvement (CSI) efforts to improve service quality and reduce operational costs through shift-left service delivery.
  • Participate in new technology training provided by the ENG support team.
  • Monitoring and Participation in Document Maintenance.

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  • experience in Mainframe Transmission Services (MFT) functions.
  • Mainframe transmission services troubleshooting and diagnostic skills.
  • Verify that the correct files are transferred between the customer and the third party.
  • Skills in troubleshooting and diagnosing transmission services.
  • Create and maintain alert schedules for transfer orders.
  • Adjust transfer-related warnings as needed.
  • Monitors the status of various systems used for file transfer.
  • Contact the Transfer Settings team for all second-level actions, record the actions taken, and reassign the ticket to the second-level support team.
  • Monitor your team's shared mailbox and process incoming emails that require action.
  • Send email notifications about the outage to affected partners, business units, and management.
  • Attends Transmission Settings team meetings or any meetings related to transmission.
  • Ability to log into the telephone system and answer telephone calls at any time during shift.

 

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: Mainframe Infra File Transmission .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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