Job Description
Job Title:  Major Incident Manager L1
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  11/29/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Looking for candidates with 6 to 10 years of experinece in MIM along with Banking domain only for Chennai Location.

Detailed JD

Experience:

  • Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain.

Certifications:

  • ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices

Technical Proficiency

  • Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

Communication Skills

  • Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

Composure Under Pressure

  • Proven ability to remain calm and effective in high-pressure situations, ensuring swift and accurate decision-making during critical incidents.

Additional Skills:

 

    • Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
    • Competence in producing detailed post-incident reviews with actionable recommendations.
    • Strong analytical skills to identify trends with common themes and prevent recurring incidents.
    • Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
    • Ability to work 24/7 in rotational shifts as required for global coverage.

 

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KEY SKILLS AND COMPETENCIES
•    8-10 years exp in driving the service operations. 
•    Min 8 year of experience in managing the IM and MIM processes
•    Preferably ITIL Expert, or Min two ITIL Intermediate certified professional
•    Strong analytical, communication, presentation and reporting skills
•    Good leadership, people management and operational skills
•    Should have exposure to ITIL practices.
•    Good written & verbal communication skills
•    Experience in helpdesk environment
•    Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
•    Ability to work in shift and flexible schedule 
•    Ability to motivate staff 
•    Excellent team skills with ability to listen and contribute to discussions and meetings
•    Building & Maintaining Relationships 
•    End to end ownership for customer satisfaction through levels of support
•    Planning and organization & working well with Virtual Team 
•    Virtual Team Management Skills
•    Relationship Management for services and vendors interface

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Mandatory Skills: ITIL Incident Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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