Job Description
Job Title:  Major Incident Manager L3 - 6 to 10 Yrs - Bangalore
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  4/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Major Incident Manager L3 - 6 to 10 Yrs - Bangalore

Major Incident Report, Post Incident Review, Root Cause Analysis, CAPA Action Closure, Lesson learnt (KEDB), Service Improvement & Recommendations
Key Metrics: 1. MTTR / Resolution Time, 2. Communication and SLA Adherence, 3. No of Major Incidents 4. Repeat Incident Analysis  5. Management Dashboard 6. Performance Scorecard.
ITIL Major Incident Management (Advanced Level) – Strong understanding of governance and escalation frameworks.
AI/ML & Predictive Analytics – Ability to apply AI for impact analysis and proactive risk management.
Automation Tools & AIOps Platforms – Proficiency in ServiceNow, Wipro automation accelerators, and industry-standard tools.
Crisis Communication & Leadership – Skilled in managing stakeholders under high-pressure scenarios.
Analytical & Problem-Solving Skills – Expertise in root cause analysis and trend forecasting.

 

͏

KEY SKILLS AND COMPETENCIES
•    8-10 years of ITSM experience in Change and other processes
•    ITIL V3 / 2011 Foundation or Intermediate certification
•    Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
•    Effective Communication skills 
 

͏

͏

͏
Mandatory Skills: ITIL Incident Mgmt .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.