Job Description

Process Overview* Trade Support – US and EMEA Markets

Trade Support Team is responsible for Bookings, Confirmation & Settlement of Bonds and Term Loans Products. Team is responsible for multiple activities for Middle office and Back-office operations.

Performing Trade support settlement Activities for DTC, FED, Euroclear, CEDEL Market, ClearPar for Term Loan.

Trade Support closely work with Data Governance and Asset Servicing Team.

Also, Responsible Post settlements activities such as Failed Trades and Claims Management, also ensuring Timely matching of unconfirmed Trades from Previous business day.

Job Description*

This role is primarily responsible for managing end to end trade Support activities e.g. Trade Bookings/Confirmation/Settlements activities for DTC/ Euroclear/Fed and CEDEL Market.

Ensuring all Trades are booked on time in Order Management System, Confirming all Trades with CPTY

On T+0, on VD+1/VD+2 ensure all trades are pre-matched and settled on good value date.

Resolving daily issues and challenges come across in Trade Support Process.

Good understanding of financial products e.g. Bonds, Term Loan, Repo, FX, Future, SWAP, CDS etc.

Communicate with internal Team, Custodian, Counterparties and various teams for allocations and settlements related queries.

Working on Repo bookings, Repo Settlements and Roll over process.

Investigate on Failed Trades and performing post settlements checks.

Identify trade exceptions and resolve breaks with trading desks and other broker/dealer back offices on a timely basis before settlement date

Understand and comply with regulatory reporting requirements such as EMIR, MIFID, SEC Reporting.

Demonstrated proficiency in interpreting Swift messages related to settlements (MT540, 541, 542, 543, 544, 545, 546, 547, 548) for seamless communication.

Collaborated with technology teams on the implementation of process flow improvements and efficiencies.

Also, Monitored the various error monitors and task stations to ensure all trades were fed properly through the systems.

Team Leading skills: - A Team Manager job description typically involves leading and coordinating a team to achieve specific goals, focusing on performance, motivation, and development of team members, while also managing projects, Drive Transformation and Transitions.

Overseeing team productivity: Ensuring employees perform well and complete their tasks.

Encouraging positive behavior: Providing constructive development feedback and highlighting areas of strength, create a positive and engaging work environment that motivates team members to perform at their best

Setting goals: Set team goals and objectives that are aligned with the organization's goals

Brainstorming: Coming up with new ideas to improve processes and scheduling.

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Do

• Support process by managing transactions as per required quality standards

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver