Job Description

Join Wipro Philippines Inc as a Customer Service Representative!

As a critical member of our team, you will be the first point of contact for our customers. Your role will involve professionally managing incoming calls, where you will resolve customer inquiries and issues efficiently. We are looking for individuals who are not just problem solvers but also passionate communicators dedicated to fostering a positive experience for every caller.

Your responsibilities will encompass:

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly

• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Maintain broad knowledge of client products and/or services

• Offer additional products and/or services as needed

• Prepare complete and accurate work including appropriately notating accounts as required

• Track, document and retrieve information in call tracking database

• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)

• Participate in activities designed to improve customer satisfaction and business performance

Qualifications

Job Qualifications

• At least High School Graduate/K12 Graduate
• Strong verbal and written communication skills
• Excellent listening skills
• Ability to handle customer inquiries and complaints professionally
• Good problem-solving and analytical skills
• Proficiency in basic computer applications and typing
• Ability to work in a fast-paced environment
• Willingness to work in shifting schedules