Job Description
Job Title:  Mid Level Manager
City:  Manila
State/Province:  Manila
Posting Start Date:  8/17/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.

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Responsibilities 

  • Experience in Contact Centre Business
  • Ensures achievement of all system, team and individual Customer Service goals and standards
  • Manages Key performance indicators
  • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
  • Responsible for administrative aspects including reporting
  • Superior communication (oral, written), presentation, and interpersonal skills
  • Demonstrated ability to develop and implement process enhancements including technology and performance
  • Ability to plan, prioritize, organize and communicate with client
  • Proficiency in Work-force management applications, Quality tools and technologies,
  • Experienced in goal setting (defining and prioritizing specific, driving objectives)
  • Managing escalations
  • Management of daily activities of a team size of 90-100 associate
  • Capacity Planining, SLA Managment, Client Relationship

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Essential Hiring Skills

  • Experience in Customer Service Domain
  • Responsible for administrative aspects including reporting
  • Superior communication (oral, written), presentation, and interpersonal skills
  • Demonstrate ability to develop and implement process enhancements including technology and performance
  • Ability to plan, prioritize, organize and communicate with client
  • Proficiency in Call center applications, Work-force management applications, Quality tools and technologies, and other related Call Centre software
  • Experience in goal-setting (defining and prioritizing specific, driving objectives)

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Qulifications 

  • Bachelor's Degree 
  • 6-8 years of overall exp
  • Minimum 4-5 years experience in managing teams for contact center
Mandatory Skills: Customer Service Helpdesk .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.