Job Description

Role Description
This role is responsible for leading the planning, execution and successful delivery of integrated large / complex programs or multiple workstreams of a large-scale customer program within Wipro, from deal closure to a steady-state.
 It may require them to lead large-scale software implementation across Managed Services, Vendor Consolidation, Digital Transformation, Business Transformation, Enterprise Resource Planning (ERP) Transformation, Customer Relationship Management (CRM) Transformation, IT Infrastructure/Upgrade, Cybersecurity Imp/Enhancement and/ or Quality and Testing Programs. 
They will manage programs ranging in complexity in terms of high risk in form of business transformation, technology transformation, industry regulatory changes, complex change management across Service Lines engaging with multiple vendors, customers/ stakeholders and/or suppliers across multiple geos/regions, of >30 million USD TCV deals and be FPP, FCP, T & M and/or integrated in nature. 
They will be accountable for program governance with very senior client stakeholders and executive sponsors (CXO level), acting as a single interface between Wipro and the client(s), taking fearless ownership of the program success and by being accountable for timely completion within budget while aligning with the client’s and company’s vision and goals. 
They will drive the strategic planning, provide strategic guidance to the respective stakeholders (external or internal including the management and teams involved), highlight and resolve any potential risk, enable cross-functional teams to ensure execution and ensure the successful delivery of the program. 
Success will be measured in terms of business outcomes driven, strategic direction given to the program and the resulting benefits enabled for Wipro and customer's organization with a fearless ownership of the program's success.
The role holder is expected to hold and leverage a deep expertise in specific technologies and possess awareness of latest trends. They will also have a deep understanding of Waterfall and Agile process, be certified in Agile or PMI and be able to manage FPP, FCP, T&M or Staff Augmentation programs.
 

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Essential Responsibilities

• Demonstrate a strong executive presence, provide strategic direction and leadership for the planning, execution and delivery of large-scale programs and projects by navigating successfully within a matrix organization.
• Fearless ownership of the “integrated” program strategy and the business case. Own the delivery of an integrated program to scope, cost, schedule and commitments with Quality.
• Act as a focal point and interface between the program sponsors and the program delivery teams. 
• Control operations, risk, scope change, contract deviations and P & L for the program. Financial management, revenue recognition, POC ownership. Responsible for meeting Program Quality Cost Delivery schedule. 
• Develop, maintain and leverage long-term relationship with customer counterparts at CxO Level and be recognized as a partner by key stakeholders at C - level. 
• Build credibility with client stakeholders by bringing valuable insight, transformation and innovative ideas, challenge the client in a logical debate respectfully, when required. Responsible for handling and managing customer escalations.
• Manage relationships with delivery and other stakeholders (internal and external) to drive program objectives and actions with an outcome-driven mindset. 
• Keep the team aware of Program plan, progress and focus areas. Ensure robust program governance with timely communication to senior client executives and internal leadership.
• Contribute to business development by farming opportunities around the program(s). Influence, shape and lead multi-functional teams to success in pre-sales stage for complex deals, through robust solutioning, estimation and pricing. 
• Formulate an appropriately structured governance framework for the engagement, synergizing customer and Wipro methodologies. 
• Take a holistic view of risk management across multiple topics (revenue, profit, talent, technology, security, quality, brand, relationship etc.), manage and mitigate risks within the program's scope.
• Address strategic and enterprise-wide risks to ensure business continuity of the program, influences risk strategy and foster resilience at an organizational level.
• Identify further business development and farming opportunities around the program, aligned with the customer organisation's stakes and help the internal teams to build a commercial proposal.
• Build a strong knowledge repository capitalizing relevant outputs from the program. Enable a competency team to contribute to the improvement of methodologies, tools and trainings.
• Develop a detailed plan for skill and role requirements for the program and identify right candidates for key roles. 
• Encourage upskilling on core technical and behavioral skills and provide training and development opportunities to the team. Build an internal talent pool and plan succession for critical roles.
• Inspire confidence, build trust and credibility; support team members and spread a positive mindset. Create a psychologically safe environment for raising issues and seeking support. 
• Build trust for all parties to bring the conflict on the table for conversation and solution. Remain non-judgmental and ensure that all parties involved are committed to solving the conflict.

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Key Skills Required

• Program Excellence: Strategic Thinking • Execution Excellence • Commercial Acumen for Profits, Revenues and Growth • Risk and Governance • Change Management • Stakeholder Management 
• Collaboration: Ability to Collaborate Across Different Points of View / Different Cultures/ Different teams/Function • Collaborate to build alliances and find ‘win-win’ solutions • Conflict management with tact and diplomacy
• Outcome Ownership: Outcome Ownership Across the Program • Resource Mobilisation • Agile Implementation In Project • Managing trade-offs against competing priorities
• Reliable Partner: Committed to Clients Success • Builds Trust and Credibility • Executive Presence
• Building High performing teams: Builds Successful Teams that Encourage High Performance
• Creative Intelligence: Creative Problem Solving and Innovation • Practices Systems Thinking • Resourceful
• Agility: Speed in adaptation, response and execution • Learning agility, motivation to learn, ability to ‘multi-task’

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Qualifications

• 20+ years of experience with 5 years or more in Program Management. Minimum 2-3 years of demonstrated experience as a strategic advisor to clients at C-Levels.
• Experience in spearheading large or complex programs involving multiple Business Units and multiple entities (Vendors, Products, etc).
• Experience of strong program governance with the CXOs and senior executive sponsors (external as well as internal).
• Demonstrated capacity to navigate complexity, ambiguity and competing priorities to drive program success with strategic thinking and problem-solving abilities.
• Experience of managing and developing a team of 200+ people from Wipro and influencing larger teams from the client & other entities.
• Strong Risk Management, Change Management & Contract management experience. Strong domain knowledge and industry experience in one or more domains.
• Robust experience in one or more Business-Technology areas such as Core Business Process transformation, Product Implementation, Cloud transformation, Experience/Design led transformation, Digital Transformation or others.
• Proficiency in Waterfall, Agile and SAFe processes with certifications in Agile/ PRINCE 2/ PMI / SAFe and others such as PMP/ PgMP.
• Additional certification in Industry domains, enterprise applications, emerging technologies preferred.
   

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