Job Description
Job Title:  Retail Customer Service
City:  Manila
State/Province:  Manila
Posting Start Date:  8/15/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to provide effective customer support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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📍 Location: Quezon City 🕒 Work Setup: Shifting Schedule

Are you passionate about helping customers and delivering excellent service? Join our growing Retail Customer Service team and start building your career today!

Qualifications:

✅ At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
✅ No work experience required
✅ Fresh graduates and career starters are welcome to apply
✅ Experience in upselling, cross-selling, or customer-facing roles is an advantage
✅ Strong willingness to learn and perform upselling when needed
✅ Willing to work on a shifting schedule, including weekends and holidays
✅ Good English communication skills, both verbal and written
✅ Customer-oriented with a positive attitude and strong problem-solving skills

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Job Responsibilities:

• Assist customers with inquiries, concerns, and service requests
• Provide accurate information about products and services
• Deliver exceptional customer experience in every interaction
• Identify opportunities to recommend relevant products and services through upselling
• Meet customer satisfaction and performance targets
• Maintain professionalism and compliance with company policies
Mandatory Skills: Customer Service Helpdesk .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.