Title: Support Lead
Job Description
Role Purpose
The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions.
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•Receive, log, and meticulously track all incidents and service requests related to the cards platform in a designated ticketing system
•Assess the severity and impact of incidents, prioritizing them based on established criteria
• Act as the central point of contact for all incident-related communication
•Coordinate support activities between different technical teams
•Escalate complex or unresolved incidents to higher-level support teams
•Generate reports on incident volume, resolution times, service request fulfillment rates, and other key metrics related to the cards platform support
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.