Job Description
Job Title:  Operations Manager
City:  Mascoutah
State/Province:  Illinois
Posting Start Date:  2/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Overview:
The Operations Manager will oversee day-to-day service delivery across multiple technology support verticals, including Service Desk, AV Maintenance, and Cellular Operations. The role involves managing teams, ensuring SLA compliance, driving process improvements, and maintaining strong stakeholder relationships within a high-performance technology environment.

 

Key Responsibilities:

 

  • Lead and manage end-to-end operations for Service Desk, AV, and Cellular support functions.
  • Ensure consistent delivery of high-quality IT support services aligned with client expectations and SLAs.
  • Oversee workforce planning, scheduling, and performance management for onshore/offshore teams.
  • Collaborate with cross-functional teams to resolve escalations and implement process improvements.
  • Track and report operational metrics, identify trends, and recommend corrective actions.
  • Manage vendor relationships and ensure compliance with organizational and client policies.
  • Drive automation and efficiency initiatives to improve service delivery.
  • Support RFPs, transitions, and new business onboarding as required.

 

Required Skills & Qualifications:

 

  • Bachelor’s degree in Engineering, Computer Science, or related field (MBA preferred).
  • 8+ years of experience in IT Operations, Service Delivery, or Technology Support.
  • Proven experience managing Service Desk, AV, or Cellular Operations teams.
  • Strong understanding of ITIL processes and service management frameworks.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Experience working with enterprise clients (Google or similar tech environments preferred).
Mandatory Skills: IT Operations Management .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $158,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.