Job Description

Job Description

As a Medicare Correspondence Analyst at Infocrossing INC within the BPS-IHS division, you will play a pivotal role in ensuring seamless communication between our clients and operational teams. Your primary responsibility is to serve as the key liaison between business analysts (BAs) and both onsite and offshore development teams, fostering collaboration and clear understanding to facilitate efficient project execution.

You will manage relationships with approximately 4-5 distinct customer accounts, providing dedicated and personalized support. Your duties will include reviewing and generating customer correspondence, specifically Medicare and Medicaid letters, ensuring that communications are accurate, timely, and compliant with regulatory standards.

This role demands strong one-on-one customer service capabilities, capable of navigating complex queries and providing clear, concise responses while maintaining a professional and empathetic tone. You will utilize your technical knowledge, ideally with experience in mainframe environments, to understand development challenges and operational workflows in order to effectively bridge gaps and enhance service delivery.

In addition, your expertise or interest in Medicare, Medicaid, and CMS policies will be invaluable in understanding the healthcare landscape, which will empower you to support the team in meeting the specific needs of healthcare clients.

Key Responsibilities:

• Act as a liaison between business analysts and development teams to facilitate effective communication and project coordination.
• Manage and nurture client relationships for up to five accounts, ensuring high levels of service satisfaction.
• Review, interpret, and generate customer correspondence relevant to Medicare and Medicaid programs.
• Collaborate with cross-functional teams across geographic locations to ensure operational excellence.
• Utilize technical knowledge, particularly in mainframe environments, to improve communication and problem resolution.
• Maintain compliance with healthcare regulations and company policies in all customer interactions.

This role offers an exciting opportunity to be part of a leading digital transformation partner, contributing meaningfully to critical healthcare processes and assisting in the delivery of state-of-the-art solutions.

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Competencies

To thrive in the role of Medicare Correspondence Analyst, you will embody and demonstrate the following competencies:

• Client Centricity: Constantly prioritize client needs and maintain strong customer relationships, ensuring an exceptional service experience.
• Passion for Results: Exhibit commitment and determination in achieving high-quality outcomes that meet or exceed expectations.
• Execution Excellence: Deliver tasks accurately, on time, and according to defined standards while anticipating and solving potential obstacles proactively.
• Collaborative Working: Foster open communication and teamwork among diverse teams, bridging gaps between operations and development.
• Learning Agility: Quickly assimilate new healthcare regulatory knowledge, technical concepts, and industry best practices to enhance role effectiveness.
• Problem Solving & Decision Making: Analyze customer and operational issues critically to develop practical solutions and make informed decisions.
• Effective Communication: Convey complex technical and regulatory information clearly and professionally in both written and verbal forms.

These competencies are essential for delivering superior client service, supporting our healthcare-focused operational objectives, and thriving in a dynamic, evolving work environment.

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About the Company

Infocrossing INC is part of Wipro’s Business Process Services (BPS) segment, specifically within the BPS-IHS group, dedicated to healthcare and insurance services. We are committed to delivering innovative, client-centric solutions that drive operational efficiency and compliance in complex, regulated environments.

Our team embodies a culture of continuous reinvention and excellence, harnessing the latest technologies and digital transformation strategies. We partner with some of the leading organizations in the healthcare sector, facilitating smooth adoption of digital processes that enhance patient outcomes and optimize service delivery.

Joining Infocrossing INC means becoming part of a forward-looking organization that values diversity, inclusion, and individual initiative. We foster an empowering environment where every team member has the opportunity to grow professionally and contribute to meaningful projects impacting healthcare services nationwide.

We are proud to be an equal opportunity employer, actively welcoming applicants from diverse backgrounds, including veterans and individuals with disabilities, ensuring equal treatment and opportunities for all.

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Benefits and Compensation

The compensation for the Medicare Correspondence Analyst role at Infocrossing INC ranges from $33,000.00 to $50,000.00, reflecting competitive pay aligned with experience, skills, and geographical location.

In addition to base salary, this position offers a comprehensive benefits package that includes:

• A full spectrum of medical and dental insurance options to support your health and well-being.
• Disability insurance providing financial protection against unforeseen circumstances.
• Paid time off which encompasses vacation, sick leave, and other leave options to maintain work-life balance.
• Access to various employee wellness programs and resources.

Please note that certain positions may require successful completion of a post-offer drug screening as mandated by applicable state laws.

Our company is dedicated to fostering a supportive work environment that recognizes and rewards individual contributions. We encourage employees to engage in continuous learning and career development opportunities that align with their goals.

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Equal Opportunity and Inclusion Statement

Infocrossing INC, as part of Wipro, is committed to creating a diverse and inclusive workplace where every individual feels valued and respected. We prohibit discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.

We actively encourage applications from underrepresented groups including veterans and individuals with disabilities. Our recruitment process is designed to provide equal access and opportunity to all candidates, ensuring fair treatment at every stage.

Joining our team means becoming part of a company that not only supports professional growth but also champions social responsibility and community engagement. We believe that embracing diverse perspectives strengthens our innovation and service excellence.

Reinvent your world with us at Infocrossing INC — a place where your skills, passion, and creativity will be welcomed with open arms, empowering you to design your own path of reinvention and success.